1. Wyze
  2. Products
  3. Connected Home
  4. Wyze Mesh Router and Wyze Mesh Router Pro
  5. Wyze Mesh Router Troubleshooting

A legacy device won’t connect to my Wyze Mesh Router.

Avatar
Brenda

Problem

A legacy device that was previously connected to another router via WPA, WPA2, or WPA3 and supports 2.4 GHz/5 GHz networks fails to connect to your Wyze Mesh Router.

Troubleshooting

  1. Check that your Wyze app is up to date.
    1. Go to the Account tab > tap About.
    2. The app version will be listed beneath the Wyze logo.
    3. You can compare your app version to the most up-to-date version listed on ourRelease Notes and Firmware Page.
  2. Check that your Wyze Mesh Router’s firmware is up to date. 
    • You can check this by going to the Account tab > Firmware Update. If there is an update available for the router, please move forward with updating it.
  3. Check if 802.11r is enabled in the router’s settings.
    • Note: This setting is only accessible through the router’s local UI web portal.
    • You can access the web portal by entering 192.168.50.1 or wyzerouter.com into your browser.
    • After logging into the web portal, select “Advanced Settings” > tap the checkbox next to “Enable 802.11r” > click “Apply”. 
  4. Refresh/reset the legacy device’s network settings and attempt to connect to Wyze Mesh Router again.

 

Note:Wyze Mesh Router supports the 802.11r standard network roaming. Some IoT devices do not support 802.11r and it is disabled by default in Wyze Mesh Router’s settings.

Have more questions? Submit a request
Still need help?
Contact Us