When Bridge Mode is enabled on Wyze Mesh Router, you are unable to access the Internet.
- Check that your Wyze app is up to date.
- Go to the Account tab > tap About.
- The app version will be listed beneath the Wyze logo.
- You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware Page.
- Check that your Wyze Mesh Router’s firmware is up to date.
- You can check this by going to the Account tab > Firmware Update. If there is an update available for the router, please move forward with updating it.
- Ensure the devices are connected to Wyze Mesh Router’s Wi-Fi and not the Wi-Fi signal emitted from the Internet service provider’s combination modem/router (if applicable).
- We recommend disabling your combination modem/router’s Wi-Fi so that the only available signals are from the Wyze Mesh Router.
- If you do not know how to adjust the settings for your combination modem/router, please contact your Internet service provider for assistance.
- Disable Bridge Mode and attempt to connect to the Internet.
- In the Wyze app, select the router > tap the gear icon > Advanced Settings > Bridge Mode.
- If you are able to connect to the Internet once Bridge Mode is disabled, follow the steps listed in My devices are disconnecting from the network.
- If you are still unable to connect to the Internet, proceed to step 5.
- Confirm the Wyze Mesh Routers are placed in ideal locations.
- We recommend placing the router in an open area, close to the center of the home, on a flat surface or countertop (not on the floor or between furniture), and away from large electronic devices such as TVs or speakers. Ensure the router is laying flat and not on its side or tilted to ensure the best coverage.
- Ensure all cables for the modem and root Wyze Mesh Router are securely connected.
- Move any devices experiencing issues closer to the root Wyze Mesh Router (within 10 feet).
- Power cycle the root Wyze Mesh Router.
- Leave the device unplugged for 30 seconds to 1 minute, then plug it back in.
- Factory reset the root Wyze Mesh Router using the pinhole method.
- Note: If the root router is reset, all satellite routers will also need to be reset.
- Insert a paper clip or similar into the reset pinhole for 15 seconds. Wyze Mesh Router's status light will begin rapidly flashing orange to indicate the factory reset has begun and once the reset is complete, it will flash white to indicate that it has been reset and is ready for setup. Set up like new in the Wyze app.