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The camera's live stream is slow, distorted.

Problem

When viewing the live stream, the video is slow, choppy, and/or distorted.

Troubleshooting

  1. Confirm your Wyze app is up to date.
    1. In your Wyze app, go to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo. 
    3. Compare your app version to the latest app version listed here on our Release Notes & Firmware page.
  2. Toggle your camera's resolution.
    • All Wyze Cam devices have a quality setting on the top left of the live stream.
    • Tap to choose between HD, SD, and 360p. If you're on HD, try a lower setting as they both consume less bandwidth. 
  3. If you have multiple cameras, test the connection.
    • Unplug every Wyze Cam except the one that's running slow. If you see an improvement, plug in the other cameras one-by-one. 
    • Check each camera's live stream after you add one to see when it/they start to slow down.
  4. Move your camera closer to the router to see if this improves the connection quality.
  5. Power cycle the camera by unplugging it from its power source for 5 seconds and then plugging it back in. 
  6. Factory reset the camera and then set it up as new. 
    1. Remove any microSD card inserted in the camera.
    2. With the camera plugged into power, rotate the lens of the camera so it is facing up and single-press SETUP for 10 seconds until the status light on the front of the camera lens turns solid red.
    3. Once the status light starts flashing red, set up the camera as new.
  7. Reboot your router.

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