Good news! We have deployed a fix to the Security Camera Feature in your Home Monitoring service.
What’s in the Fix?
After the fix, the following camera models/capabilities will be able to trigger a Threat Alert:
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v2: Motion, Person, Smoke alarm sound, CO alarm sound
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v3: Motion, Person, Smoke alarm sound, CO alarm sound
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v3 Pro: Motion, Person, Smoke alarm sound, CO alarm sound
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Pan v1: Motion, Person, Smoke alarm sound, CO alarm sound
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Pan v2: Motion, Person, Smoke alarm sound, CO alarm sound
We will continue to fix the rest of our supported camera models to make the Security Camera feature for Wyze Home Monitoring fully functional.
Best Practices
We suggest not selecting “Motion” as a trigger for any camera that is facing an open space. For example, say you have a camera pointing toward your backyard. If the motion is a trigger, then a falling leaf or a bird flying past when your system is armed may trigger an unwanted Threat Alert.
Similarly, you may not want to select any triggers for any Wyze doorbells, as cars or people passing near your front door can trigger a false Threat Alert.
Please note:: You may turn off the threat alert at any time by navigating to Home Monitoring Tab > Home Monitoring Settings > Security Cameras > Threat Alert
You can choose to turn off the alerts or switch them to push notifications only. Critical Alerts are a feature for IOS devices only.