My In-App Purchase license isn't showing in the app.

Problem

You've purchased a Wyze Services license using your phone, but it's not showing in the Wyze app. It does display on your iCloud account.

Troubleshooting

1. Make sure your email address is the same as the one used to sign in to your Wyze account.
2. Make sure your camera is recording events.
   1. Go to your camera's Live stream > Settings gear > Event Recording > Detects Motion.
   2. You should have the Smart Detection option on this screen.
3. Sign out and sign back in to the Wyze app.
4. Clear the cache on the Wyze app.
   • Go to the Account tab > App Settings > Clear.
5. Make sure you're using the latest version of the app from your app store, not a beta version.
6. Make sure the device's firmware is up to date.
   • Go to the Account tab > Firmware Update to check.
7. Reboot the device.
   • If it's a camera, open the Live stream > Settings > Restart Camera - Restart.
8. Power cycle the device.
   • Unplug the device from power, then plug it back in.

If none of the above troubleshooting steps have worked, please submit a log from the device. Then send us a support ticket with the MAC address of the device, the time of the issue, and the transaction ID from Apple/Google.

👉  To submit a Device Log, go to your Wyze product > Device Settings > Wyze Support > Submit a Log.