My Wyze Wireless Gaming Headset will not connect via Bluetooth®.

Problem

Your Wyze Wireless Gaming Headset will not connect to a device via Bluetooth.

Troubleshooting

1. Please ensure the device you are trying to connect to is compatible with Wyze Wireless Gaming Headset. Wyze Wireless Gaming Headset is compatible with:
   • PC and Mac
   • PS4 and PS5
   • Switch
   • Android 6.0+ and iOS 9.0+
2. Ensure the headset is powered on.
   • The power status light will be solid red when powered on.
3. Toggle the device’s Bluetooth® off/on then attempt to pair the headset again.
4. Factory reset your Wyze Wireless Gaming Headset.
   1. Turn off the headset.
   2. Once the headset is powered off, press and hold the power button for 15 seconds. 
   3. The headset will have a “factory reset” voice prompt once the reset is complete.
5. If possible, try connecting to the device via the included USB dongle.
6. If possible, try Bluetooth® pairing to a different compatible device.