If your ISP issued you a static IP address, such as a publicly-routable address from your ISP's range of non-private addresses (e.g. not an address in the common private ranges of 10.xxx, 172.16.xxx to 172.31.xxx, or 192.168.xxx), then you'll need to manually assign that public address to your Wyze Mesh Router's WAN port. Note: this is exceedingly rare and you're probably paying a monthly fee to have this special static IP address.
Most likely this address will be specified during the initial setup of your root router. However, if you need to revisit or change this address, follow these steps:
- In the Wyze app, select your Wyze Mesh Router.
- Tap the gear icon in the upper right-hand corner.
- Select Advanced Settings.
- Select IP Address.
- Tap WAN IP.
- Enter the IP you were provided under External static IP and fill out the entries for subnet mask, gateway IP (the external WAN router), and your ISP's DNS servers. Note: if you were not provided DNS servers, you can choose from among many public DNS servers like Google's (whose addresses are 8.8.8.8 and 8.8.4.4).