ICYMI: The price of monthly Cam Plus subscriptions increased as of June 20, 2023.
Why is Wyze increasing Cam Plus prices?
In our ongoing effort to provide too-good-to-be-true products and services, we are investing our efforts into new AI features, improved hardware with more features, improved self-serve options for quicker resolutions, and infrastructure upgrades. These changes in addition to increased operational costs make this price increase necessary in order for us to continue bringing you the best.
When will the new subscription prices take effect?
The new price for monthly plans will take effect on 6/20/23. Your monthly subscription price will automatically update on your next billing date after 6/20/23. Yearly subscription prices won’t be affected by this change.
How much will my subscription price increase?
The price of our monthly Cam Plus plans will increase from $1.99 to $2.99 per camera per month.
Can I cancel my subscription if I don't agree with the price increase?
We understand that price changes can be a concern. For the best savings, we encourage you to switch to the annual Cam Plus plan to save ~$4 more per year than your current payment. If you wish to cancel your subscription, you may do so at any time before the new pricing takes effect. You can see how to cancel here for website purchases and here for in-app purchases.
How will the price increase benefit me as a subscriber?
The price increase allows us to invest in new features, and enhancements to provide you with an even better experience. We are adding more self-serve options and automation to assist you quickly. New features include better AI detection, more sound AI detection capabilities, live streaming to social platforms such as YouTube, Twitch, etc., and bulk exportation of event videos. This is just the beginning - we are continuing to work on more features that can help our subscribers better protect their homes and belongings.
Can I upgrade or downgrade my subscription plan to minimize the impact of the price increase?
Yes! For the best savings, we encourage you to switch to the annual Cam Plus plan to save ~$4 more per year than your current payment. You can adjust your subscription at any time. For subscriptions purchased on wyze.com, you’ll need to log in to the website and go to My account > My Subscriptions. For subscriptions purchased through the Wyze app, sign in to your Wyze app and go to Account > Services.
Will there be any further price increases in the future?
We regularly review our pricing structure to ensure it reflects the value we provide to our customers and allows us to invest in ways to improve our offerings. While we cannot guarantee there will be no future price increases, we are committed to keeping our prices competitive and providing you with the best possible experience in our mission to make great technology available to all.
Can I lock in my current subscription price if I prepay for an extended period?
Your monthly subscription price will automatically update on your next billing date after 6/20/23. For example, if you purchase a monthly Cam Plus plan on 5/20/23 with a $1.99/month price, your plan will renew at $2.99/month on 6/20/23. You can switch to an annual plan to save more at any time, or you can cancel your current subscription at any time before renewing. This price change will apply to all existing and new monthly subscribers. Yearly subscription prices won’t be affected.