My Fixed Schedules are not working.

Problem

Your Fixed Schedules are not running, or they seem to run but no water comes out.

Troubleshooting

  1. Confirm that your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo.
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. Check that your Wyze Sprinkler Controller’s firmware is up to date.
    1. You can check this by going to the Account tab > Firmware Update.
    2. If there is an update available for the controller, please move forward with updating it.
  3. Ensure that you’re able to see water when performing a Quick Run.
    • If there is no water, check the controller’s wiring to make sure there are no exposed wires or dirt/dust/water around the wiring terminals.
  4. If you have a mesh Wi-Fi router with multiple access points, rename the SSID of your closest access point to a unique Wi-Fi network name and then set up your Wyze Sprinkler Controller as new using the new Wi-Fi name.
  5. If you have Weather Skips enabled, confirm that the location set in the Wyze app is correct and the parameters (rain threshold, wind parameters, etc.) for this.
    • To check your location in the Wyze app, navigate to Wyze Sprinkler Controller’s settings > Location.
    • To check the Weather Skip parameters in the Wyze app, navigate to Wyze Sprinkler Controller’s settings > Skips.
    • Note: Weather Skips are only available if you have an active Sprinkler Plus subscription.
  6. Disable rain sensors for Wyze Sprinkler Controller.
    1. Go to Wyze Sprinkler Controller’s settings > System > select the sensor(s) > select None.
  7. Power cycle Wyze Sprinkler Controller.
    1. Unplug the power adapter for 10 seconds and plug it back in.
  8. Factory reset Wyze Sprinkler Controller.
    1. Press and hold the Reset button on the back of the controller for 10 seconds until the lights start flashing yellow. 
    2. Set up Wyze Sprinkler Controller like new.
    3. Note: If you have Sprinkler Plus, you’ll need to reassign the license in the Wyze app. You can check this by going to the Account tab > Services > Sprinkler Plus.
  9. Set a Fixed Schedule and confirm that it runs as expected.
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