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The scale's battery percentage is incorrect.

Emily
Updated

Problem

The battery life on your Wyze Scale is presented as lower or higher than it should be.

Troubleshooting

  1. Confirm your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo.
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. Confirm Wyze Scale’s firmware is up to date.
    1. You can check this by going to the Account tab > Firmware Update.
    2. If there is an update available for the scale, please move forward with updating it.
  3. Force close the Wyze app.
  4. Power cycle your Wyze Scale by removing and reinserting the battery.
  5. Replace the battery if needed.
  6. Delete the device.
    1. In the Wyze app, navigate to Wyze Scale's settings > Delete Device.
    2. Set up the scale as new.

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