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No sound in recordings

If you are not hearing sound in your recordings, try making sure that Record Sound is turned on by following these steps:

  1. Enter the Live Stream for the camera in question.
  2. Tap on the Settings icon SettingsGear__1_.png in the top right corner and navigate to Advanced Settings.
  3. If the Record sound option is toggled onToggleOn__1_.png , tap to toggle off ToggleOff.png
  4. If the Record sound option is toggled off ToggleOff.png, toggle the switch onToggleOn__1_.pngand back off ToggleOff.png.
  5. If there is still no sound on the recordings, please perform a factory reset on the camera and re-setup the camera.


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