Software and Firmware Known Bugs

These are some of the top issues that we are currently working on or have resolved.  

Description OS or Device Requested Information Workaround Status

Crackling sound when viewing Events

Camera firmware     In-progress

Recording to a micro SD card may stop when power is restored after an outage

Camera firmware     In-progress

Audio and video out of sync when viewing Playback from a micro SD card

 Camera firmware      In-progress

WiFi signal strength showing as not supported

Wyze Cam v2     This does not impact Wyze Cam functionality In-progress 

Old order history not displaying in the app

Cloud   Contact customer support if you need to check on an order.

Support Request Form
In-progress

Set shortcut action to mute/unmute notification and the Home tab bell icon doesn't change the status automatically

iOS/Android      In-progress

Missing notifications

Cloud/Platform      In-progress

Alexa and IFTTT service is unstable

      In-progress
Sensor showing offline Firmware

Insert a microSD card into the camera with the Bridge to collect a firmware log

Unplug then plug in the Bridge or reboot the camera with the Bridge In-progress

 

Resolved Bugs

OS or Device Description Version Resolved
Android v2/Pan: Android App indicates "Failed to Update Firmware", but the firmware update was actually successful App 2.22
Android v2/Pan: Speaker doesn't work App 2.22
Android v2/Pan: Connection failed when entering live stream for the first time App 2.22
Android WCO: App not responding when clicking "Time Lapse" App 2.22
Android v3 Spotlight: resolved several crash issues related to Spotlight App 2.22
Android Entry Sensor v2: Cannot add device App 2.22
iOS Bulb Color: app crashes after using "Back" button in Color Bulb Plugin page App 2.22
Android Plug Outdoor: app crashes after device pairing App 2.22
Android HMS: App crashes after pairing the Sense Hub App 2.22
iOS HMS: App crashes when opening Security Camera for the first time App 2.22
Android All Cameras: Fixed No Notification when App is running in the background App 2.21
Firmware WCO: WCO Firmware Update Failed App 2.21
Android V2/Pan: Fix No Audio in V2 and Pan Cam Playback recordings App 2.21
IOS All Cameras: Fixed Any Event Older than the Most Recent One will be Perpetually Loading and Never Play App 2.21
IOS All Cameras: Fixed an issue causing IOS Events Video Keep Being Loaded App 2.21
Android All Cameras: Fixed mismatch SD card recording settings in Advanced Settings App 2.21
Android Doorbell: Fixed a bug that prevented Event videos from playing for Wyze Video Doorbell App 2.21
iOS Watch 47mm: Unable to setup App 2.21
iOS/Android App: Fixed a bug that displayed the 12s limit icon for Cam Plus users App 2.21
Android HMS: Fixed a bug that prevented Wyze Video Doorbell Live Stream for Wyze Home Monitoring App 2.21
Android Thermostat: Fixed a bug that prevented Auto-Switch function from working App 2.20
iOS Watch 44mm: Kept disconnecting from the phone App 2.20
iOS HMS: Users could not see "Allow Critical Alerts" for Wyze app in iOS settings App 2.20
Firmware v2/Pan: Event Video Error 06 issue improvement 4.x.7.470
Firmware v2/Pan: Updated firmware source code libraries for improved stability and performance 4.x.7.470
Firmware v2/Pan: Changed the audio format for compatibility with more video players and browsers 4.x.7.470
Firmware v2/Pan: Reduced the push notification delay time 4.x.7.470
Firmware v2/Pan: Fixed playback loud noise if sound is already open in live stream 4.x.7.470
Firmware Watch 47mm: jumps back to previous page after timer expires and cannot turn off vibration App 2.19
Android Wyze Scale: App crashes when tapping Wyze Scale App 2.19
iOS HMS: Continued to prompt Wyze Home Monitoring firmware updates when fully updated App 2.19
Android Wyze Cam V3: Can't download timelapse recordings App 2.19
Android Wyze Cam v2 & Pan: Can't take photo from paused playback App 2.19
Android Wyze Cam V2 & Pan: No videos listed in Playback timeline bar App 2.19

Firmware

Wyze Cam v2 & Pan: Fixed excessive sound alarms triggered by noise Resolved in firmware version 4.x.6.243

Android

Wyze Cam v2 & Pan: No videos listed in Playback timeline bar Resolved in app version 2.19

Android

Wyze Cam v2 & Pan: Can't take photo from paused playback Resolved in app version 2.19

Android

Wyze Cam v3: Can't download timelapse recordings Resolved in app version 2.19

iOS

Wyze Home Monitoring: Update prompts continued to appear after firmware has already been updated Resolved in app version 2.19

Android

Wyze Scale: App crashes when opening Wyze Scale Resolved in app version 2.19

Firmware

Wyze Watch 47: Menu moves to previous page after timer ends, vibration can't be stopped Resolved

Android

All Cameras: Fixed issue with wrong volume control is adjusted when adjusting volume in live streaming  Resolved in app version 2.18

iOS & Android

Wyze Cam v2 & Pan: Reduced the chance of experiencing Error 06 Resolved in firmware version 4.x.6.241
Android Wyze App: Fixed the wrong event video playing when launched through a notification Resolved in app version 2.18
iOS Wyze Plug Outdoor: Fails to connect during setup Resolved in app version 2.18
Android Wyze Thermostat & Wyze Scale: Fixed the "Delete Device" button not removing these devices Resolved in app version 2.18
Android Wyze Sprinkler: Fixed an issue causing Sprinklers to not be discovered in setup Resolved in app version 2.18
Firmware Event Video started later than thumbnail for non-CamPlus Videos  
Firmware Increased two-way audio volume for Wyze Cam v2 and Pan  
iOS/Android Viewing cameras are in a group forces close the group  
Wyze Cam Outdoor An IP address conflict issue prevented pairing with some Wyze Cam Outdoor cameras  
Wyze Cam Outdoor The Wyze Cam Outdoor thumbnail did not update properly  
Wyze Cam Outdoor Some Wyze Cam Outdoor cameras couldn't read the microSD card  
Wyze Cam Outdoor Wyze Cam Outdoor showed false success when disabling Travel Mode  
Android/iOS Cam Plus did not refresh after device setup  
iOS iOS live stream froze when using the live stream for extended periods of time  
Android Android app crashed when viewing the Events page  
Android The Wyze app prevented audio from a Bluetooth headset and uses the call channel  
Android Video and audio randomly froze  
Cloud IFTTT service frequently disconnected from Wyze  
Android Events were successfully deleted but the Events page fails to update  
Android When using hardware decoder, the beginning of the live stream was dark for 1-2 seconds  
Camera Firmware Some Wyze Cams had difficulty reading the micro SD card  
Camera Firmware Google Home had unstable live streaming after connection  
Cloud CMC Events were not triggering IFTTT applets  
Cloud Tablets without SMS function could not download the Wyze app from Google Play  
Cloud Two-step verification setup failed in some conditions  
Cloud

Alexa command response for Wyze Cams was sometimes not stable

 
Wyze Cam Pan

Some Wyze Cam Pans did not detect motion

 
Cloud/Firmware

Google Assistant live stream did not function for some users

 
iOS/Android

CMC videos did not have audio after downloading through the Wyze app

 
Cloud

Some users repeatedly had to agree to the updated Privacy Policy

 
Android

App prompted for a firmware upgrade when moving from grouped bulbs to individual bulbs though they were already on latest firmware

 
Android

Some users could not input the verification code when creating a new Wyze account

 
Android

Dark video for 1-2 seconds when viewing the live stream with hardware decoder enabled

 
Camera firmware

Some Wyze Cams had trouble reading microSD cards. The eject feature addresses this problem.

 
Camera firmware

Google Assistant live stream was not stable (would disconnect unexpectedly)

 
Cloud

CMC motion events did not trigger IFTTT rules

 
Cloud

Tablets without SMS function could not download the Wyze app from Google Play

 
Cloud

Two-factor authentication failed under some circumstances

 
Android

Some users could not input the verification code when creating a new account

 
Android

Wyze Bulb prompt to upgrade firmware when already on the most recent firmware version

 
Cloud

Some users received repeated requests to accept the updated privacy policy

 
iOS/Android

CMC Event videos missing audio after download through the Wyze app

 
Cloud/Firmware

Google Assistant live stream not functioning

 
Wyze Cam Pan

Some Wyze Cam Pans did not detect motion

 
iOS

iPad can't select Saturday when setting Rule triggers

 
iOS/Android

CMC video won't zoom in when double tapped.

 
Cloud/App

Missing push notifications for existing Event videos

 
Android

Live stream lagging while using Android 7 and older devices

 
iOS/Android

Notification video time and device time are not synced

 
Firmware

The camera stops recording after losing WiFi connection

 
Cloud

Deletion failed after trying to delete a device

 
Android

Sharing event video from email shows wrong time

 
iOS/Android

List of Shared Users missing in app

 
iOS

iOS 13 can't get SSID when adding a new product

 
iOS/Android

Rule history showing timeout

 

Camera Firmware

Feedback log was oversized  
iOS

App doesn't generate log

 
 iOS/Android

Shared user didn't receive pop-up window

 
Camera firmware

Time lapse videos won't download onto the phone or tablet while on the same network.

 
iOS

iOS 13 compatibility

 
iOS/Android

App crash when entering shipping info in Shop.

 

Android 

Camera

Camera live stream not showing the time stamp with hardware decoder on.

 


Android

Issue with Start/End Time on the same day when setting up Schedule

 

Android

Android issue report missing log in the email

 

 

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