These are some of the top issues that we are currently working on or have resolved.
| Description | OS or Device | Requested Information | Workaround | Status |
|
Crackling sound when viewing Events |
Camera firmware | In-progress | ||
|
Recording to a micro SD card may stop when power is restored after an outage |
Camera firmware | In-progress | ||
|
Audio and video out of sync when viewing Playback from a micro SD card |
Camera firmware | In-progress | ||
|
WiFi signal strength showing as not supported |
Wyze Cam v2 | This does not impact Wyze Cam functionality | In-progress | |
|
Old order history not displaying in the app |
Cloud | Contact customer support if you need to check on an order. Support Request Form |
In-progress | |
Set shortcut action to mute/unmute notification and the Home tab bell icon doesn't change the status automatically |
iOS/Android | In-progress | ||
Missing notifications |
Cloud/Platform | In-progress | ||
Alexa and IFTTT service is unstable |
In-progress | |||
| Sensor showing offline | Firmware |
Insert a microSD card into the camera with the Bridge to collect a firmware log |
Unplug then plug in the Bridge or reboot the camera with the Bridge | In-progress |
Resolved Bugs
| OS or Device | Description | Version Resolved |
| Android | v2/Pan: Android App indicates "Failed to Update Firmware", but the firmware update was actually successful | App 2.22 |
| Android | v2/Pan: Speaker doesn't work | App 2.22 |
| Android | v2/Pan: Connection failed when entering live stream for the first time | App 2.22 |
| Android | WCO: App not responding when clicking "Time Lapse" | App 2.22 |
| Android | v3 Spotlight: resolved several crash issues related to Spotlight | App 2.22 |
| Android | Entry Sensor v2: Cannot add device | App 2.22 |
| iOS | Bulb Color: app crashes after using "Back" button in Color Bulb Plugin page | App 2.22 |
| Android | Plug Outdoor: app crashes after device pairing | App 2.22 |
| Android | HMS: App crashes after pairing the Sense Hub | App 2.22 |
| iOS | HMS: App crashes when opening Security Camera for the first time | App 2.22 |
| Android | All Cameras: Fixed No Notification when App is running in the background | App 2.21 |
| Firmware | WCO: WCO Firmware Update Failed | App 2.21 |
| Android | V2/Pan: Fix No Audio in V2 and Pan Cam Playback recordings | App 2.21 |
| IOS | All Cameras: Fixed Any Event Older than the Most Recent One will be Perpetually Loading and Never Play | App 2.21 |
| IOS | All Cameras: Fixed an issue causing IOS Events Video Keep Being Loaded | App 2.21 |
| Android | All Cameras: Fixed mismatch SD card recording settings in Advanced Settings | App 2.21 |
| Android | Doorbell: Fixed a bug that prevented Event videos from playing for Wyze Video Doorbell | App 2.21 |
| iOS | Watch 47mm: Unable to setup | App 2.21 |
| iOS/Android | App: Fixed a bug that displayed the 12s limit icon for Cam Plus users | App 2.21 |
| Android | HMS: Fixed a bug that prevented Wyze Video Doorbell Live Stream for Wyze Home Monitoring | App 2.21 |
| Android | Thermostat: Fixed a bug that prevented Auto-Switch function from working | App 2.20 |
| iOS | Watch 44mm: Kept disconnecting from the phone | App 2.20 |
| iOS | HMS: Users could not see "Allow Critical Alerts" for Wyze app in iOS settings | App 2.20 |
| Firmware | v2/Pan: Event Video Error 06 issue improvement | 4.x.7.470 |
| Firmware | v2/Pan: Updated firmware source code libraries for improved stability and performance | 4.x.7.470 |
| Firmware | v2/Pan: Changed the audio format for compatibility with more video players and browsers | 4.x.7.470 |
| Firmware | v2/Pan: Reduced the push notification delay time | 4.x.7.470 |
| Firmware | v2/Pan: Fixed playback loud noise if sound is already open in live stream | 4.x.7.470 |
| Firmware | Watch 47mm: jumps back to previous page after timer expires and cannot turn off vibration | App 2.19 |
| Android | Wyze Scale: App crashes when tapping Wyze Scale | App 2.19 |
| iOS | HMS: Continued to prompt Wyze Home Monitoring firmware updates when fully updated | App 2.19 |
| Android | Wyze Cam V3: Can't download timelapse recordings | App 2.19 |
| Android | Wyze Cam v2 & Pan: Can't take photo from paused playback | App 2.19 |
| Android | Wyze Cam V2 & Pan: No videos listed in Playback timeline bar | App 2.19 |
|
Firmware |
Wyze Cam v2 & Pan: Fixed excessive sound alarms triggered by noise | Resolved in firmware version 4.x.6.243 |
|
Android |
Wyze Cam v2 & Pan: No videos listed in Playback timeline bar | Resolved in app version 2.19 |
|
Android |
Wyze Cam v2 & Pan: Can't take photo from paused playback | Resolved in app version 2.19 |
|
Android |
Wyze Cam v3: Can't download timelapse recordings | Resolved in app version 2.19 |
|
iOS |
Wyze Home Monitoring: Update prompts continued to appear after firmware has already been updated | Resolved in app version 2.19 |
|
Android |
Wyze Scale: App crashes when opening Wyze Scale | Resolved in app version 2.19 |
|
Firmware |
Wyze Watch 47: Menu moves to previous page after timer ends, vibration can't be stopped | Resolved |
|
Android |
All Cameras: Fixed issue with wrong volume control is adjusted when adjusting volume in live streaming | Resolved in app version 2.18 |
|
iOS & Android |
Wyze Cam v2 & Pan: Reduced the chance of experiencing Error 06 | Resolved in firmware version 4.x.6.241 |
| Android | Wyze App: Fixed the wrong event video playing when launched through a notification | Resolved in app version 2.18 |
| iOS | Wyze Plug Outdoor: Fails to connect during setup | Resolved in app version 2.18 |
| Android | Wyze Thermostat & Wyze Scale: Fixed the "Delete Device" button not removing these devices | Resolved in app version 2.18 |
| Android | Wyze Sprinkler: Fixed an issue causing Sprinklers to not be discovered in setup | Resolved in app version 2.18 |
| Firmware | Event Video started later than thumbnail for non-CamPlus Videos | |
| Firmware | Increased two-way audio volume for Wyze Cam v2 and Pan | |
| iOS/Android | Viewing cameras are in a group forces close the group | |
| Wyze Cam Outdoor | An IP address conflict issue prevented pairing with some Wyze Cam Outdoor cameras | |
| Wyze Cam Outdoor | The Wyze Cam Outdoor thumbnail did not update properly | |
| Wyze Cam Outdoor | Some Wyze Cam Outdoor cameras couldn't read the microSD card | |
| Wyze Cam Outdoor | Wyze Cam Outdoor showed false success when disabling Travel Mode | |
| Android/iOS | Cam Plus did not refresh after device setup | |
| iOS | iOS live stream froze when using the live stream for extended periods of time | |
| Android | Android app crashed when viewing the Events page | |
| Android | The Wyze app prevented audio from a Bluetooth headset and uses the call channel | |
| Android | Video and audio randomly froze | |
| Cloud | IFTTT service frequently disconnected from Wyze | |
| Android | Events were successfully deleted but the Events page fails to update | |
| Android | When using hardware decoder, the beginning of the live stream was dark for 1-2 seconds | |
| Camera Firmware | Some Wyze Cams had difficulty reading the micro SD card | |
| Camera Firmware | Google Home had unstable live streaming after connection | |
| Cloud | CMC Events were not triggering IFTTT applets | |
| Cloud | Tablets without SMS function could not download the Wyze app from Google Play | |
| Cloud | Two-step verification setup failed in some conditions | |
| Cloud |
Alexa command response for Wyze Cams was sometimes not stable |
|
| Wyze Cam Pan |
Some Wyze Cam Pans did not detect motion |
|
| Cloud/Firmware |
Google Assistant live stream did not function for some users |
|
| iOS/Android |
CMC videos did not have audio after downloading through the Wyze app |
|
| Cloud |
Some users repeatedly had to agree to the updated Privacy Policy |
|
| Android |
App prompted for a firmware upgrade when moving from grouped bulbs to individual bulbs though they were already on latest firmware |
|
| Android |
Some users could not input the verification code when creating a new Wyze account |
|
| Android |
Dark video for 1-2 seconds when viewing the live stream with hardware decoder enabled |
|
| Camera firmware |
Some Wyze Cams had trouble reading microSD cards. The eject feature addresses this problem. |
|
| Camera firmware |
Google Assistant live stream was not stable (would disconnect unexpectedly) |
|
| Cloud |
CMC motion events did not trigger IFTTT rules |
|
| Cloud |
Tablets without SMS function could not download the Wyze app from Google Play |
|
| Cloud |
Two-factor authentication failed under some circumstances |
|
| Android |
Some users could not input the verification code when creating a new account |
|
| Android |
Wyze Bulb prompt to upgrade firmware when already on the most recent firmware version |
|
| Cloud |
Some users received repeated requests to accept the updated privacy policy |
|
| iOS/Android |
CMC Event videos missing audio after download through the Wyze app |
|
| Cloud/Firmware |
Google Assistant live stream not functioning |
|
| Wyze Cam Pan |
Some Wyze Cam Pans did not detect motion |
|
| iOS |
iPad can't select Saturday when setting Rule triggers |
|
| iOS/Android |
CMC video won't zoom in when double tapped. |
|
| Cloud/App |
Missing push notifications for existing Event videos |
|
| Android |
Live stream lagging while using Android 7 and older devices |
|
| iOS/Android |
Notification video time and device time are not synced |
|
| Firmware |
The camera stops recording after losing WiFi connection |
|
| Cloud |
Deletion failed after trying to delete a device |
|
| Android |
Sharing event video from email shows wrong time |
|
| iOS/Android |
List of Shared Users missing in app |
|
| iOS |
iOS 13 can't get SSID when adding a new product |
|
| iOS/Android |
Rule history showing timeout |
|
|
Camera Firmware |
Feedback log was oversized | |
| iOS |
App doesn't generate log |
|
| iOS/Android |
Shared user didn't receive pop-up window |
|
| Camera firmware |
Time lapse videos won't download onto the phone or tablet while on the same network. |
|
| iOS |
iOS 13 compatibility |
|
| iOS/Android |
App crash when entering shipping info in Shop. |
|
|
Android Camera |
Camera live stream not showing the time stamp with hardware decoder on. |
|
|
|
Issue with Start/End Time on the same day when setting up Schedule |
|
|
Android |
Android issue report missing log in the email |