Wyze Battery Cam Pro Known Issues
Wyze Battery Cam Pro Known Issues
| Description | OS | Workaround | Status | Fix |
| Unable to finish setup | Android | ✅ Fixed (B-38965, B-38967) | App 2.44.327 |
Wyze Cam OG and Wyze Cam OG Telephoto Known Issues
Wyze Cam OG and Wyze Cam OG Telephoto Known Issues
| Description | OS | Workaround | Status | Fix |
| Failed firmware update |
If the update fails 4 or 5 times, please submit a log and contact support via this link: |
🚧 In-Progress | ||
| Live view is not fitting on iPad perfectly | iOS | 🚧 In-Progress | App Release | |
| Motion Detection sensitivity issues | Increase sensitivity | 🚧 In-Progress | Firmware Release | |
| When IR lights are disabled, Wyze Cam OG Telephoto night vision is very dark compared to v3 | 🚧 In-Progress | Firmware Release |
Wyze Cam Pan v3 Known Issues
Wyze Cam Pan v3 Known Issues
| Description | OS | Workaround | Status | Fix |
| Wyze Cam Pan v3 stops recording events until rebooted | iOS/Android | 🚧 In-Progress | ||
| Set waypoints are not returned to properly and drift over time | iOS/Android | 🚧 In-Progress (P3-472) | Firmware |
Wyze Mesh Router and Wyze Mesh Router Pro Known Issues
Wyze Mesh Router and Wyze Mesh Router Pro Known Issues
| Description | OS | Workaround | Status | Fix |
| Wired backhaul information does not show properly in app | iOS/Android | Check backhaul using instructions here. | ✅ Fixed | Firmware 1.0.1.10x |
| Router cannot obtain IP address | iOS/Android | Please follow the instructions here | ✅ Fixed (B-25523) | Firmware 1.0.1.10x |
| Domain Blocking does not work properly | iOS/Android | Use all lowercase characters for the domain to be blocked. | ✅ Fixed (B-34988) | Firmware 1.0.1.10x |
Wyze Mesh Router/Pro Frequently Asked Questions
Wyze Mesh Router/Pro Troubleshooting
Other Wyze Cam and Wyze Smart Home Known Issues
Other Wyze Cam and Wyze Smart Home Known Issues
| Description | OS or Device | Workaround | Status | Fix |
| Event page jumps back to top after viewing events | Android | ✅ Fixed but awaiting release | Possible Oct/Nov release | |
| Sync time option is not properly syncing the time causing notifications times to not match camera times | iOS/Android | Manually change time zone in phone settings, wait 10 minutes and then change the timezone back. | 🚧 In-Progress (B-39097) | |
| Unable to connect to or finish setup on devices utilizing BLE connections or setup (non-QR code scanning) | Android | ✅ Fixed (B-38965, B-38967) | App 2.44.327 | |
| Cameras appear offline in the app, though they are online and viewable | iOS/Android | 🚧 In-Progress (B-20874) |
Resolved Bugs
Resolved Bugs
| OS or Firmware | Description | App/Firmware Version Resolved |
| iOS 17 beta | Wyze app: App is crashing when viewing groups | iOS 17 beta 7 |
| iOS/Android | Wyze Cam v3: MicroSD card playback is skipping the first minute of every hour | FW 4.36.11.5859 |
| iOS | Wyze app: Event list shows empty even though cam is recording events | App 2.44.5 |
| iOS/Android | Wyze Lock: Shows 'offline' after update to Wyze app 2.43 | App 2.44 |
| iOS/Android | Wyze app: MicroSD card playback jumps to current day after clicking 'playback' from cloud event | App 2.44 |
| iOS | Wyze app: Event page jumps back to top after viewing events | App 2.43.5 |
| iOS/Android | Cam Plus: When updating to annual from app it stops at 'Review Changes' | App 2.43.5 |
| iOS/Android | Wyze Leak Sensors: Cannot add to group | Cloud Fix |
| iOS/Android | Wyze Cam v3 Pro: Event recordings are skipping/stuttering | FW 4.58.11.4679 |
| iOS/Android | Wyze Home Monitoring: Issues renewing subscription | Cloud Fix |
| iOS | Group View: Distorted when viewing in landscape | App 2.42 |
| iOS | Wyze Cam v3: Time is changing without hitting 'sync time' | App 2.42 |
| iOS/Android | Wyze Cam v3 Pro: Not getting AI detection with detection zone enabled | App 2.42 |
| iOS | Wyze Cam v3: When viewing microSD card playback in landscape and going forward or back the image goes to lower right | App 2.42 |
| Firmware | Wyze Cam Pan v3: Cannot format/record to microSD card | FW 4.50.3.4240 |
| Firmware | Wyze Cam Pan v3: Cannot replay events from microSD card | FW 4.50.3.4240 |
| iOS/Android | Wyze Cam v3: Cannot download timelapse videos | Cloud change |
| iOS/Android | Wyze Cam v2: Grid detection zone lost after reset of camera | Cloud change |
| Android | Wyze Video Doorbell Pro: VOIP not working on some devices | App 2.41 |
| iOS/Android | Wyze Cam OG: No “Playback” button from thumbnail | App 2.41 |
| iOS/Android | Wyze Cam v3 Pro: Rewind and Fast forward on microSD card playback do not jump the proper 30 seconds | App 2.41 |
| iOS/Android | Cam Plus Unlimited: Notifications not working as expected | App 2.41 |
| iOS/Android | Wyze Cam Pan v3: Rewind and Fast forward on microSD card playback do not jump the proper 30 seconds | App 2.40 |
| iOS/Android | Wyze Cam OG: Live Stream Stuck on 'Loading' in group view | App 2.39 |
| Firmware | Wyze Cam OG: When IR lights are disabled night vision is very dark compared to v3 | FW 1.0.59 |
| Firmware | Wyze Cam OG: Image oversaturated in red | FW 1.0.59 |
| Firmware | Wyze Cam OG Telephoto: Image has a blue tint | FW 1.0.59 |
| Firmware | Wyze Cam OG: Image is not clear (fog like) | FW 1.0.59 |
| Firmware | Wyze Cam OG/OG Telephoto: "Download Event Video" fails when "Record Sound" is off | FW 1.0.59 |
| iOS/Android | Wyze Outdoor Plug: Usage statistics not showing | Cloud change |
| iOS/Android | App: What's New link on firmware update page is broken | Cloud change |
| Firmware | Wyze Cam v2/Cam Pan v1: Will not connect if the password is longer than 21 characters. | FW 4.x.9.1574 |
| iOS/Android | Wyze Cam Outdoor v2: Not showing AI tags with Cam Plus. | App 2.38 |
| iOS | App: Error code -1 when in group view. | App 2.38.4.3 |
| Firmware | Wyze Video Doorbell: Sticks at 3/3 authenticating. | FW 4.25.1.314 |
| iOS | App: Fullscreen button does not change orientation. | App 2.36 |
| iOS | Videos: No sound on manual recordings and sound detected events. | App 2.36 |
| Firmware | Wyze Air Purifier: Does not go back to auto after scheduled sleep. | FW 1.0.10 |
| iOS/Android | Wyze Home Monitoring: Keypad shows low battery after battery replacement. | App 2.35 |
| Firmware | Wyze Air Purifier: Unit goes offline often. | FW 1.0.9 |
| iOS/Android | Event Videos: Playback button grayed out. | App 2.34 |
| Sense v1 - Sensor showing offline: Released Sense v2. | Sense v2 | |
| Firmware | Wyze Sprinkler Controller: Fixed a bug that could cause water to shut off unexpectedly while watering. | FW 1.0.8 |
| iOS/Android |
Wyze Plug Outdoor: Fixed an issue where new firmware couldn't be installed because existing versions displayed up to date. |
App 2.27 |
| iOS | Rules: Fixed a bug that caused Shortcuts to disappear | App 2.27 |
| Android | Cam Plus: App crashes when purchasing the Cam Plus service | App 2.27 |
| Android | Wyze Home Monitoring: HMS profile is deleted when clicking "Back" on the Hub plugin > Add Devices Page | App 2.27 |
| iOS | Wyze Video Doorbell: Unable to speak with two-way audio in live stream page | App 2.27 |
| Android | Wyze Plug Outdoor: Unable to use schedules | App 2.27 |
| iOS | App: iOS app crashes at launch for iOS 12 devices | App 2.27 |
| Android | App: Android app crashes due to signal 11 (SIGSEGV), code 2 (SEGV_ACCERR) | App 2.27 |
| Android | App: Android app crashes due to java.lang.NullPointerException | App 2.27 |
| Android | App: Android app crashes when accessing V3 setting page | App 2.27 |
| Firmware | Wyze Video Doorbell: Can't connect to TUTK on 4.25.0.302 firmware | App 2.27 |
| Firmware | Wyze Cam v2: No sound notification after assigning cam plus | App 2.27 |
| Android | App: Fail when deleting event from the bottom of the event list | App 2.27 |
| iOS/Android |
Wyze Plug Outdoor: Fixed an issue where new firmware couldn't be installed because existing versions displayed up to date. |
App 2.27 |
| iOS | Wyze Light Strip: Missing icon options when setting up device | App 2.26 |
| iOS | Wyze Sense Hub:Sense Hub firmware update showing "Unknown Duration" | App 2.26 |
| iOS | Wyze Cam v3: UI overlapped on playback page | App 2.26 |
| iOS | Wyze Sense Contact, Motion Sensor V2: Devices offline metadate fix | App 2.26 |
| iOS | App: Made UI adjustments to the home page for iOS 15 | App 2.26 |
| Android | Cameras: Android 11 'Location permission' system page is shown if 'Allow' is clicked in the Allow Location modal when adding new camera | App 2.26 |
| Firmware | Wyze Cam v3: Fixed a siren noise bug |
FW 4.36.6.17 |
| Firmware | Wyze Buds Pro:Fixed a bug that caused the right earbud to turn noise cancellation off |
FW 0.6.6.0 |
| Firmware | Wyze Headphones: Fixed a bug that prevented muting in Zoom meetings on Windows devices |
FW 2.1.143 |
| Firmware | Wyze Headphones: Fixed the LED light status when the battery depletes |
FW 2.1.143 |
| Firmware | Wyze Headphones: Fixed a bug that caused failure to power on in some cases |
FW 2.1.143 |
| iOS | v3: Fixed a bug that caused event thumbnails from showing properly | App 2.25 |
| iOS | App: Fixed a bug that caused crashes when viewing video in landscape mode | App 2.25 |
| iOS | App: Fixed a bug that prevented the iOS app from receiving notifications | App 2.25 |
| Android | App: Fixed a bug that caused long load times when opening the settings screen for any Wyze Cam v3 | App 2.25 |
| iOS | App: Fixed a bug where different events were shown when refreshing the event list | App 2.25 |
| iOS | v3: Fixed a bug that caused the livestream image to distort while zooming in or out | App 2.25 |
| iOS | App: Fixed a bug that showed the "Problem connecting to server, please try again" error if an incorrect password was entered at login | App 2.25 |
| Android | Watch 44/47:Fixed a bug that prevented app sorting settings from being saved | App 2.25 |
| Android | Scale: Fixed a crash when exporting Wyze Scale data | App 2.25 |
| Firmware | Sprinkler: Fixed a bug that prevented Device Triggers from working when setting Sprinkler as the trigger | App 2.25 |
| iOS | Plug Outdoor: Fixed a bug that kept Plug Outdoor offline after setting up | App 2.25 |
| Android | Bulb Color: Fixed a crash when sorting devices within Wyze Bulb Color groups | App 2.25 |
| iOS | Video Doorbell: Fixed a bug that prevented from Wyze Lock from binding | App 2.25 |
| Firmware | Pan v2: Fixed a bug where Pan v2 continually restarted itself | App 2.25 |
| iOS/Android | App:Fixed a bug that prevented users from creating rules for Wyze Cam v3 | App 2.24 |
| iOS/Android | App: Fixed a bug that prevented users from accessing the Cam Plus page from the Account tab | App 2.24 |
| Firmware | WCO/Base: Fixed a bug that prevented users from setting up the WCO Base Station (LED flashing blue) | App 2.24 |
| Android | App: Fixed missing Cam Plus AI settings | App 2.24 |
| Firmware | v2/Pan: Fixed a bug that prevented users from updating firmware (Alpha only) | App 2.24 |
| iOS/Android | AI:Fixed a bug where vehicle detection notifications were not shown | App 2.24 |
| iOS | Bulb:Fixed a bug that prevented execution of Wyze Bulb scenes created in older app versions | App 2.24 |
| iOS/Android | Bulb: Fixed a bug that prevented the Timer function from displaying | App 2.24 |
| Android | v3: Fixed a bug that caused users to lose control of the event playback slider after tapping pause | App 2.24 |
| Android | v3: Fixed a bug that prevented users from downloading Time Lapse videos | App 2.24 |
| Android | v3: Fixed a bug that caused the app to crash when accessing camera groups | App 2.24 |
| Android | Watch 44/47:Fixed a bug that caused the app to crash after opening the Watch device page | App 2.24 |
| All | App: Fixed rules that were still executing after being deleted | App 2.23 |
| All | v3: Fixed inconsistency in Pop-up Messages between v3 and v2/pan | App 2.23 |
| Android | All Cams: Fixed a bug that prevented downloading time lapse videos for Wyze Cams | App 2.23 |
| Android | HMS: Fixed a bug that prevented live streaming on the Wyze Home Monitoring Security Camera page | App 2.23 |
| iOS | HMS: Fixed a bug that prevented Wyze Sense Hub from pairing for Wyze Home Monitoring | App 2.23 |
| iOS | Cam Plus:Fixed a bug that displayed the 12s limit icon for Cam Plus users in Sound Events | App 2.23 |
| iOS/Android | Thermostat: Updated the Behavior settings parameters for Wyze Thermostat | App 2.23 |
| iOS | Video Doorbell: Fixed a bug that turned off motion detection | App 2.23 |
| iOS | Bulb Color: Fixed a bug that prevented Wyze Bulb Color sleep routines from working | App 2.23 |
| iOS | Wyze Watch 44mm: Fixed a bug that prevented the display for weekly/monthly calories from showing | App 2.23 |
| iOS | v2/Pan: Device is offline (error code 90) or connection failed is shown even if refreshing device list after Panv1_4.X.7.798(DTLS+Authkey) is new added to device list. | App 2.22+ |
| iOS | Cam Plus: Camera has Cam Plus but some events still show "12s" icon | App 2.22+ |
| iOS & Android | App: Notifications delayed for more than an hour (alpha users) | App 2.22+ |
| Android | v2/Pan:Android App indicates "Failed to Update Firmware", but the firmware update was actually successful | App 2.22 |
| Android | v2/Pan: Speaker doesn't work | App 2.22 |
| Android | v2/Pan: Connection failed when entering live stream for the first time | App 2.22 |
| Android | WCO: App not responding when clicking "Time Lapse" | App 2.22 |
| Android | v3 Spotlight: resolved several crash issues related to Spotlight | App 2.22 |
| Android | Entry Sensor v2: Cannot add device | App 2.22 |
| iOS | Bulb Color: app crashes after using "Back" button in Color Bulb Plugin page | App 2.22 |
| Android | Plug Outdoor: app crashes after device pairing | App 2.22 |
| Android | HMS: App crashes after pairing the Sense Hub | App 2.22 |
| iOS | HMS: App crashes when opening Security Camera for the first time | App 2.22 |
| Android | All Cameras: Fixed No Notification when App is running in the background | App 2.21 |
| Firmware | WCO: WCO Firmware Update Failed | App 2.21 |
| Android | V2/Pan: Fix No Audio in V2 and Pan Cam Playback recordings | App 2.21 |
| IOS | All Cameras: Fixed Any Event Older than the Most Recent One will be Perpetually Loading and Never Play | App 2.21 |
| IOS | All Cameras: Fixed an issue causing IOS Events Video Keep Being Loaded | App 2.21 |
| Android | All Cameras: Fixed mismatch SD card recording settings in Advanced Settings | App 2.21 |
| Android | Doorbell:Fixed a bug that prevented Event videos from playing for Wyze Video Doorbell | App 2.21 |
| iOS | Watch 47mm: Unable to setup | App 2.21 |
| iOS/Android | App: Fixed a bug that displayed the 12s limit icon for Cam Plus users | App 2.21 |
| Android | HMS: Fixed a bug that prevented Wyze Video Doorbell Live Stream for Wyze Home Monitoring | App 2.21 |
| Android | Thermostat: Fixed a bug that prevented Auto-Switch function from working | App 2.20 |
| iOS | Watch 44mm: Kept disconnecting from the phone | App 2.20 |
| iOS | HMS: Users could not see "Allow Critical Alerts" for Wyze app in iOS settings | App 2.20 |
| Firmware | v2/Pan: Event Video Error 06 issue improvement | FW 4.x.7.470 |
| Firmware | v2/Pan: Updated firmware source code libraries for improved stability and performance | FW 4.x.7.470 |
| Firmware | v2/Pan: Changed the audio format for compatibility with more video players and browsers | FW 4.x.7.470 |
| Firmware | v2/Pan: Reduced the push notification delay time | FW 4.x.7.470 |
| Firmware | v2/Pan: Fixed playback loud noise if sound is already open in live stream | FW 4.x.7.470 |
| Firmware | Watch 47mm: jumps back to previous page after timer expires and cannot turn off vibration | App 2.19 |
| Android | Wyze Scale: App crashes when tapping Wyze Scale | App 2.19 |
| iOS | HMS: Continued to prompt Wyze Home Monitoring firmware updates when fully updated | App 2.19 |
| Android | Wyze Cam V3: Can't download timelapse recordings | App 2.19 |
| Android | Wyze Cam v2 & Pan: Can't take photo from paused playback | App 2.19 |
| Android | Wyze Cam V2 & Pan: No videos listed in Playback timeline bar | App 2.19 |
|
Firmware |
Wyze Cam v2 & Pan: Fixed excessive sound alarms triggered by noise | Resolved in firmware version 4.x.6.243 |
|
Android |
Wyze Cam v2 & Pan: No videos listed in Playback timeline bar | Resolved in app version 2.19 |
|
Android |
Wyze Cam v2 & Pan: Can't take photo from paused playback | Resolved in app version 2.19 |
|
Android |
Wyze Cam v3: Can't download timelapse recordings | Resolved in app version 2.19 |
|
iOS |
Wyze Home Monitoring: Update prompts continued to appear after firmware has already been updated | Resolved in app version 2.19 |
|
Android |
Wyze Scale: App crashes when opening Wyze Scale | Resolved in app version 2.19 |
|
Firmware |
Wyze Watch 47: Menu moves to previous page after timer ends, vibration can't be stopped | Resolved |
|
Android |
All Cameras: Fixed issue with wrong volume control is adjusted when adjusting volume in live streaming | Resolved in app version 2.18 |
|
iOS & Android |
Wyze Cam v2 & Pan: Reduced the chance of experiencing Error 06 | Resolved in firmware version 4.x.6.241 |
| Android | Wyze App: Fixed the wrong event video playing when launched through a notification | Resolved in app version 2.18 |
| iOS | Wyze Plug Outdoor: Fails to connect during setup | Resolved in app version 2.18 |
| Android | Wyze Thermostat & Wyze Scale: Fixed the "Delete Device" button not removing these devices | Resolved in app version 2.18 |
| Android | Wyze Sprinkler: Fixed an issue causing Sprinklers to not be discovered in setup | Resolved in app version 2.18 |
| iOS/Android | Wi-Fi signal strength showing as not supported. | |
| Firmware | Event Video started later than thumbnail for non-CamPlus Videos | |
| Firmware | Increased two-way audio volume for Wyze Cam v2 and Pan | |
| iOS/Android | Viewing cameras are in a group forces close the group | |
| Wyze Cam Outdoor | An IP address conflict issue prevented pairing with some Wyze Cam Outdoor cameras | |
| Wyze Cam Outdoor | The Wyze Cam Outdoor thumbnail did not update properly | |
| Wyze Cam Outdoor | Some Wyze Cam Outdoor cameras couldn't read the microSD card | |
| Wyze Cam Outdoor | Wyze Cam Outdoor showed false success when disabling Travel Mode | |
| Android/iOS | Cam Plus did not refresh after device setup | |
| iOS | iOS live stream froze when using the live stream for extended periods of time | |
| Android | Android app crashed when viewing the Events page | |
| Android | The Wyze app prevented audio from a Bluetooth headset and uses the call channel | |
| Android | Video and audio randomly froze | |
| Cloud | IFTTT service frequently disconnected from Wyze | |
| Android | Events were successfully deleted but the Events page fails to update | |
| Android | When using hardware decoder, the beginning of the live stream was dark for 1-2 seconds | |
| Camera Firmware | Some Wyze Cams had difficulty reading the micro SD card | |
| Camera Firmware | Google Home had unstable live streaming after connection | |
| Cloud | CMC Events were not triggering IFTTT applets | |
| Cloud | Tablets without SMS function could not download the Wyze app from Google Play | |
| Cloud | Two-step verification setup failed in some conditions | |
| Cloud |
Alexa command response for Wyze Cams was sometimes not stable |
|
| Wyze Cam Pan |
Some Wyze Cam Pans did not detect motion |
|
| Cloud/Firmware |
Google Assistant live stream did not function for some users |
|
| iOS/Android |
CMC videos did not have audio after downloading through the Wyze app |
|
| Cloud |
Some users repeatedly had to agree to the updated Privacy Policy |
|
| Android |
App prompted for a firmware upgrade when moving from grouped bulbs to individual bulbs though they were already on latest firmware |
|
| Android |
Some users could not input the verification code when creating a new Wyze account |
|
| Android |
Dark video for 1-2 seconds when viewing the live stream with hardware decoder enabled |
|
| Camera firmware |
Some Wyze Cams had trouble reading microSD cards. The eject feature addresses this problem. |
|
| Camera firmware |
Google Assistant live stream was not stable (would disconnect unexpectedly) |
|
| Cloud |
CMC motion events did not trigger IFTTT rules |
|
| Cloud |
Tablets without SMS function could not download the Wyze app from Google Play |
|
| Cloud |
Two-factor authentication failed under some circumstances |
|
| Android |
Some users could not input the verification code when creating a new account |
|
| Android |
Wyze Bulb prompt to upgrade firmware when already on the most recent firmware version |
|
| Cloud |
Some users received repeated requests to accept the updated privacy policy |
|
| iOS/Android |
CMC Event videos missing audio after download through the Wyze app |
|
| Cloud/Firmware |
Google Assistant live stream not functioning |
|
| Wyze Cam Pan |
Some Wyze Cam Pans did not detect motion |
|
| iOS |
iPad can't select Saturday when setting Rule triggers |
|
| iOS/Android |
CMC video won't zoom in when double tapped. |
|
| Cloud/App |
Missing push notifications for existing Event videos |
|
| Android |
Live stream lagging while using Android 7 and older devices |
|
| iOS/Android |
Notification video time and device time are not synced |
|
| Firmware |
The camera stops recording after losing WiFi connection |
|
| Cloud |
Deletion failed after trying to delete a device |
|
| Android |
Sharing event video from email shows wrong time |
|
| iOS/Android |
List of Shared Users missing in app |
|
| iOS |
iOS 13 can't get SSID when adding a new product |
|
| iOS/Android |
Rule history showing timeout |
|
|
Camera Firmware |
Feedback log was oversized | |
| iOS |
App doesn't generate log |
|
| iOS/Android |
Shared user didn't receive pop-up window |
|
| Camera firmware |
Time lapse videos won't download onto the phone or tablet while on the same network. |
|
| iOS |
iOS 13 compatibility |
|
| iOS/Android |
App crash when entering shipping info in Shop. |
|
|
Android Camera |
Camera live stream not showing the time stamp with hardware decoder on. |
|
|
|
Issue with Start/End Time on the same day when setting up Schedule |
|
|
Android |
Android issue report missing log in the email |
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