Articles in this section

Wyze Software and Firmware Bugs and Known Issues

 

 

Wyze Cam OG and Wyze Cam OG Telephoto Known Issues

 

Wyze Cam OG and Wyze Cam OG Telephoto Known Issues

Description OS Workaround Status Fix
Failed firmware update  

If the update fails 4 or 5 times, please submit a log and contact support via this link:

Support Request Form

🚧 In-Progress   
Live view is not fitting on iPad perfectly iOS   🚧 In-Progress App Release
Motion Detection sensitivity issues   Increase sensitivity 🚧 In-Progress Firmware Release
Wyze Cam Pan v3 Known Issues

 

Wyze Cam Pan v3 Known Issues

Description OS Workaround Status Fix
Wyze Cam Pan v3 stops recording events until rebooted iOS/Android   🚧 In-Progress  
Set waypoints are not returned to properly and drift over time iOS/Android   🚧 In-Progress (P3-472) Firmware
Other Wyze Cam and Wyze Smart Home Known Issuess

 

Other Wyze Cam and Wyze Smart Home Known Issues

Description OS or Device Workaround Status Fix
Cannot access Wyze Cam v2 in Wyze Car app iOS/Android   ✅ Fixed Wyze Car app 3.0.x
Wyze Car cannot be setup in Wyze Car app iOS/Android   ✅ Fixed Wyze Car app 3.0.x
Unable to connect to live stream when not on local Wi-Fi iOS/Android   🚧 In-Progress (B-44285) App
Must delete Events twice to make them leave the app iOS   🚧 In-Progress (B-43701) App
Sync time option is not properly syncing the time causing notifications times to not match camera times iOS/Android Manually change time zone in phone settings, wait 10 minutes and then change the timezone back. 🚧 In-Progress (B-39097)  
Cameras appear offline in the app, though they are online and viewable iOS/Android   🚧 In-Progress (B-20874)  
Resolved Bugs

 

Resolved Bugs

OS or Firmware Description App/Firmware Version Resolved
iOS/Android Wyze Cam v3: Detection Zone will not save after update to 4.36.11.7071 FW 4.36.11.7095
iOS/Android Wyze Video Doorbell Pro: Device not sending notifications App 2.48
iOS Wyze App: Error Code 02 when trying to view Event Videos App 2.48
iOS/Android Wyze Bulb/Wyze Plug: Unable to add to the app App 2.47
Android Wyze app: Event page jumps back to top after viewing events App 2.45.6 (Hotfix)
Android Wyze app: Unable to connect to or finish setup on devices utilizing BLE connections or setup (non-QR code scanning) App 2.45
iOS 17 beta Wyze app: App is crashing when viewing groups iOS 17 beta 7
iOS/Android Wyze Cam v3: MicroSD card playback is skipping the first minute of every hour FW 4.36.11.5859
iOS Wyze app: Event list shows empty even though cam is recording events App 2.44.5
iOS/Android Wyze Battery Cam Pro: Unable to finish setup App 2.44.327
iOS/Android Wyze Lock: Shows 'offline' after update to Wyze app 2.43 App 2.44
iOS/Android Wyze app: MicroSD card playback jumps to current day after clicking 'playback' from cloud event App 2.44
iOS Wyze app: Event page jumps back to top after viewing events App 2.43.5
iOS/Android Cam Plus: When updating to annual from app it stops at 'Review Changes' App 2.43.5
iOS/Android Wyze Leak Sensors: Cannot add to group Cloud Fix
iOS/Android Wyze Cam v3 Pro: Event recordings are skipping/stuttering FW 4.58.11.4679
iOS/Android Wyze Home Monitoring: Issues renewing subscription Cloud Fix
iOS Group View: Distorted when viewing in landscape App 2.42
iOS Wyze Cam v3: Time is changing without hitting 'sync time' App 2.42
iOS/Android Wyze Cam v3 Pro: Not getting AI detection with detection zone enabled App 2.42
iOS Wyze Cam v3: When viewing microSD card playback in landscape and going forward or back the image goes to lower right App 2.42
Firmware Wyze Mesh Router/Pro: Domain Blocking does not work properly FW 1.0.1.10x
Firmware Wyze Mesh Router/Pro: Router cannot obtain IP address FW 1.0.1.10x
Firmware Wyze Mesh Router/Pro: Wired backhaul information does not show properly in app FW 1.0.1.10x
Firmware Wyze Cam Pan v3: Cannot format/record to microSD card FW 4.50.3.4240
Firmware Wyze Cam Pan v3: Cannot replay events from microSD card FW 4.50.3.4240
iOS/Android Wyze Cam v3: Cannot download timelapse videos Cloud change
iOS/Android Wyze Cam v2: Grid detection zone lost after reset of camera Cloud change
Android Wyze Video Doorbell Pro: VOIP not working on some devices App 2.41
iOS/Android Wyze Cam OG: No “Playback” button from thumbnail App 2.41
iOS/Android Wyze Cam v3 Pro: Rewind and Fast forward on microSD card playback do not jump the proper 30 seconds  App 2.41
iOS/Android Cam Plus Unlimited: Notifications not working as expected App 2.41
iOS/Android Wyze Cam Pan v3: Rewind and Fast forward on microSD card playback do not jump the proper 30 seconds App 2.40
iOS/Android Wyze Cam OG: Live Stream Stuck on 'Loading' in group view App 2.39
Firmware Wyze Cam OG: When IR lights are disabled night vision is very dark compared to v3 FW 1.0.59
Firmware Wyze Cam OG: Image oversaturated in red FW 1.0.59
Firmware Wyze Cam OG Telephoto: Image has a blue tint FW 1.0.59
Firmware Wyze Cam OG: Image is not clear (fog like) FW 1.0.59
Firmware Wyze Cam OG/OG Telephoto: "Download Event Video" fails when "Record Sound" is off FW 1.0.59
iOS/Android Wyze Outdoor Plug: Usage statistics not showing Cloud change
iOS/Android App: What's New link on firmware update page is broken Cloud change
Firmware Wyze Cam v2/Cam Pan v1: Will not connect if the password is longer than 21 characters. FW 4.x.9.1574
iOS/Android Wyze Cam Outdoor v2: Not showing AI tags with Cam Plus. App 2.38
iOS App: Error code -1 when in group view. App 2.38.4.3
Firmware Wyze Video Doorbell: Sticks at 3/3 authenticating. FW 4.25.1.314
iOS App: Fullscreen button does not change orientation. App 2.36
iOS Videos: No sound on manual recordings and sound detected events. App 2.36
Firmware Wyze Air Purifier: Does not go back to auto after scheduled sleep. FW 1.0.10
iOS/Android Wyze Home Monitoring: Keypad shows low battery after battery replacement. App 2.35
Firmware Wyze Air Purifier: Unit goes offline often. FW 1.0.9
iOS/Android Event Videos: Playback button grayed out. App 2.34
  Sense v1 - Sensor showing offline: Released Sense v2. Sense v2
Firmware Wyze Sprinkler Controller: Fixed a bug that could cause water to shut off unexpectedly while watering. FW 1.0.8
iOS/Android Wyze Plug Outdoor: Fixed an issue where new firmware couldn't be installed because existing versions displayed up to date.
App 2.27
iOS Rules: Fixed a bug that caused Shortcuts to disappear App 2.27
Android Cam Plus: App crashes when purchasing the Cam Plus service App 2.27
Android Wyze Home Monitoring: HMS profile is deleted when clicking "Back" on the Hub plugin > Add Devices Page App 2.27
iOS Wyze Video Doorbell: Unable to speak with two-way audio in live stream page App 2.27
Android Wyze Plug Outdoor: Unable to use schedules App 2.27
iOS App: iOS app crashes at launch for iOS 12 devices App 2.27
Android App: Android app crashes due to signal 11 (SIGSEGV), code 2 (SEGV_ACCERR) App 2.27
Android App: Android app crashes due to java.lang.NullPointerException App 2.27
Android App: Android app crashes when accessing V3 setting page App 2.27
Firmware Wyze Video Doorbell: Can't connect to TUTK on 4.25.0.302 firmware App 2.27
Firmware Wyze Cam v2: No sound notification after assigning cam plus App 2.27
Android App: Fail when deleting event from the bottom of the event list App 2.27
iOS/Android

Wyze Plug Outdoor: Fixed an issue where new firmware couldn't be installed because existing versions displayed up to date.

App 2.27
iOS Wyze Light Strip: Missing icon options when setting up device App 2.26
iOS Wyze Sense Hub:Sense Hub firmware update showing "Unknown Duration" App 2.26
iOS Wyze Cam v3: UI overlapped on playback page App 2.26
iOS Wyze Sense Contact, Motion Sensor V2: Devices offline metadate fix App 2.26
iOS App: Made UI adjustments to the home page for iOS 15 App 2.26
Android Cameras: Android 11 'Location permission' system page is shown if 'Allow' is clicked in the Allow Location modal when adding new camera App 2.26
Firmware Wyze Cam v3: Fixed a siren noise bug

FW 4.36.6.17

Firmware Wyze Buds Pro:Fixed a bug that caused the right earbud to turn noise cancellation off

FW 0.6.6.0

Firmware Wyze Headphones: Fixed a bug that prevented muting in Zoom meetings on Windows devices

FW 2.1.143

Firmware Wyze Headphones: Fixed the LED light status when the battery depletes

FW 2.1.143

Firmware Wyze Headphones: Fixed a bug that caused failure to power on in some cases

FW 2.1.143

iOS v3: Fixed a bug that caused event thumbnails from showing properly App 2.25
iOS App: Fixed a bug that caused crashes when viewing video in landscape mode App 2.25
iOS App: Fixed a bug that prevented the iOS app from receiving notifications App 2.25
Android App: Fixed a bug that caused long load times when opening the settings screen for any Wyze Cam v3 App 2.25
iOS App: Fixed a bug where different events were shown when refreshing the event list App 2.25
iOS v3: Fixed a bug that caused the livestream image to distort while zooming in or out App 2.25
iOS App: Fixed a bug that showed the "Problem connecting to server, please try again" error if an incorrect password was entered at login App 2.25
Android Watch 44/47:Fixed a bug that prevented app sorting settings from being saved App 2.25
Android Scale: Fixed a crash when exporting Wyze Scale data App 2.25
Firmware Sprinkler: Fixed a bug that prevented Device Triggers from working when setting Sprinkler as the trigger App 2.25
iOS Plug Outdoor: Fixed a bug that kept Plug Outdoor offline after setting up App 2.25
Android Bulb Color: Fixed a crash when sorting devices within Wyze Bulb Color groups App 2.25
iOS Video Doorbell: Fixed a bug that prevented from Wyze Lock from binding App 2.25
Firmware Pan v2: Fixed a bug where Pan v2 continually restarted itself App 2.25
iOS/Android App:Fixed a bug that prevented users from creating rules for Wyze Cam v3 App 2.24
iOS/Android App: Fixed a bug that prevented users from accessing the Cam Plus page from the Account tab App 2.24
Firmware WCO/Base: Fixed a bug that prevented users from setting up the WCO Base Station (LED flashing blue) App 2.24
Android App: Fixed missing Cam Plus AI settings App 2.24
Firmware v2/Pan: Fixed a bug that prevented users from updating firmware (Alpha only) App 2.24
iOS/Android AI:Fixed a bug where vehicle detection notifications were not shown App 2.24
iOS Bulb:Fixed a bug that prevented execution of Wyze Bulb scenes created in older app versions App 2.24
iOS/Android Bulb: Fixed a bug that prevented the Timer function from displaying App 2.24
Android v3: Fixed a bug that caused users to lose control of the event playback slider after tapping pause App 2.24
Android v3: Fixed a bug that prevented users from downloading Time Lapse videos App 2.24
Android v3: Fixed a bug that caused the app to crash when accessing camera groups App 2.24
Android Watch 44/47:Fixed a bug that caused the app to crash after opening the Watch device page App 2.24
All App: Fixed rules that were still executing after being deleted App 2.23
All v3: Fixed inconsistency in Pop-up Messages between v3 and v2/pan App 2.23
Android All Cams: Fixed a bug that prevented downloading time lapse videos for Wyze Cams App 2.23
Android HMS: Fixed a bug that prevented live streaming on the Wyze Home Monitoring Security Camera page App 2.23
iOS HMS: Fixed a bug that prevented Wyze Sense Hub from pairing for Wyze Home Monitoring App 2.23
iOS Cam Plus:Fixed a bug that displayed the 12s limit icon for Cam Plus users in Sound Events App 2.23
iOS/Android Thermostat: Updated the Behavior settings parameters for Wyze Thermostat App 2.23
iOS Video Doorbell: Fixed a bug that turned off motion detection App 2.23
iOS Bulb Color: Fixed a bug that prevented Wyze Bulb Color sleep routines from working App 2.23
iOS Wyze Watch 44mm: Fixed a bug that prevented the display for weekly/monthly calories from showing App 2.23
iOS v2/Pan: Device is offline (error code 90) or connection failed is shown even if refreshing device list after Panv1_4.X.7.798(DTLS+Authkey) is new added to device list. App 2.22+
iOS Cam Plus: Camera has Cam Plus but some events still show "12s" icon App 2.22+
iOS & Android App: Notifications delayed for more than an hour (alpha users) App 2.22+
Android v2/Pan:Android App indicates "Failed to Update Firmware", but the firmware update was actually successful App 2.22
Android v2/Pan: Speaker doesn't work App 2.22
Android v2/Pan: Connection failed when entering live stream for the first time App 2.22
Android WCO: App not responding when clicking "Time Lapse" App 2.22
Android v3 Spotlight: resolved several crash issues related to Spotlight App 2.22
Android Entry Sensor v2: Cannot add device App 2.22
iOS Bulb Color: app crashes after using "Back" button in Color Bulb Plugin page App 2.22
Android Plug Outdoor: app crashes after device pairing App 2.22
Android HMS: App crashes after pairing the Sense Hub App 2.22
iOS HMS: App crashes when opening Security Camera for the first time App 2.22
Android All Cameras: Fixed No Notification when App is running in the background App 2.21
Firmware WCO: WCO Firmware Update Failed App 2.21
Android V2/Pan: Fix No Audio in V2 and Pan Cam Playback recordings App 2.21
IOS All Cameras: Fixed Any Event Older than the Most Recent One will be Perpetually Loading and Never Play App 2.21
IOS All Cameras: Fixed an issue causing IOS Events Video Keep Being Loaded App 2.21
Android All Cameras: Fixed mismatch SD card recording settings in Advanced Settings App 2.21
Android Doorbell:Fixed a bug that prevented Event videos from playing for Wyze Video Doorbell App 2.21
iOS Watch 47mm: Unable to setup App 2.21
iOS/Android App: Fixed a bug that displayed the 12s limit icon for Cam Plus users App 2.21
Android HMS: Fixed a bug that prevented Wyze Video Doorbell Live Stream for Wyze Home Monitoring App 2.21
Android Thermostat: Fixed a bug that prevented Auto-Switch function from working App 2.20
iOS Watch 44mm: Kept disconnecting from the phone App 2.20
iOS HMS: Users could not see "Allow Critical Alerts" for Wyze app in iOS settings App 2.20
Firmware v2/Pan: Event Video Error 06 issue improvement FW 4.x.7.470
Firmware v2/Pan: Updated firmware source code libraries for improved stability and performance FW 4.x.7.470
Firmware v2/Pan: Changed the audio format for compatibility with more video players and browsers FW 4.x.7.470
Firmware v2/Pan: Reduced the push notification delay time FW 4.x.7.470
Firmware v2/Pan: Fixed playback loud noise if sound is already open in live stream FW 4.x.7.470
Firmware Watch 47mm: jumps back to previous page after timer expires and cannot turn off vibration App 2.19
Android Wyze Scale: App crashes when tapping Wyze Scale App 2.19
iOS HMS: Continued to prompt Wyze Home Monitoring firmware updates when fully updated App 2.19
Android Wyze Cam V3: Can't download timelapse recordings App 2.19
Android Wyze Cam v2 & Pan: Can't take photo from paused playback App 2.19
Android Wyze Cam V2 & Pan: No videos listed in Playback timeline bar App 2.19

Firmware

Wyze Cam v2 & Pan: Fixed excessive sound alarms triggered by noise Resolved in firmware version 4.x.6.243

Android

Wyze Cam v2 & Pan: No videos listed in Playback timeline bar Resolved in app version 2.19

Android

Wyze Cam v2 & Pan: Can't take photo from paused playback Resolved in app version 2.19

Android

Wyze Cam v3: Can't download timelapse recordings Resolved in app version 2.19

iOS

Wyze Home Monitoring: Update prompts continued to appear after firmware has already been updated Resolved in app version 2.19

Android

Wyze Scale: App crashes when opening Wyze Scale Resolved in app version 2.19

Firmware

Wyze Watch 47: Menu moves to previous page after timer ends, vibration can't be stopped Resolved

Android

All Cameras: Fixed issue with wrong volume control is adjusted when adjusting volume in live streaming  Resolved in app version 2.18

iOS & Android

Wyze Cam v2 & Pan: Reduced the chance of experiencing Error 06 Resolved in firmware version 4.x.6.241
Android Wyze App: Fixed the wrong event video playing when launched through a notification Resolved in app version 2.18
iOS Wyze Plug Outdoor: Fails to connect during setup Resolved in app version 2.18
Android Wyze Thermostat & Wyze Scale: Fixed the "Delete Device" button not removing these devices Resolved in app version 2.18
Android Wyze Sprinkler: Fixed an issue causing Sprinklers to not be discovered in setup Resolved in app version 2.18
iOS/Android Wi-Fi signal strength showing as not supported.  
Firmware Event Video started later than thumbnail for non-CamPlus Videos  
Firmware Increased two-way audio volume for Wyze Cam v2 and Pan  
iOS/Android Viewing cameras are in a group forces close the group  
Wyze Cam Outdoor An IP address conflict issue prevented pairing with some Wyze Cam Outdoor cameras  
Wyze Cam Outdoor The Wyze Cam Outdoor thumbnail did not update properly  
Wyze Cam Outdoor Some Wyze Cam Outdoor cameras couldn't read the microSD card  
Wyze Cam Outdoor Wyze Cam Outdoor showed false success when disabling Travel Mode  
Android/iOS Cam Plus did not refresh after device setup  
iOS iOS live stream froze when using the live stream for extended periods of time  
Android Android app crashed when viewing the Events page  
Android The Wyze app prevented audio from a Bluetooth headset and uses the call channel  
Android Video and audio randomly froze  
Cloud IFTTT service frequently disconnected from Wyze  
Android Events were successfully deleted but the Events page fails to update  
Android When using hardware decoder, the beginning of the live stream was dark for 1-2 seconds  
Camera Firmware Some Wyze Cams had difficulty reading the micro SD card  
Camera Firmware Google Home had unstable live streaming after connection  
Cloud CMC Events were not triggering IFTTT applets  
Cloud Tablets without SMS function could not download the Wyze app from Google Play  
Cloud Two-step verification setup failed in some conditions  
Cloud

Alexa command response for Wyze Cams was sometimes not stable

 
Wyze Cam Pan

Some Wyze Cam Pans did not detect motion

 
Cloud/Firmware

Google Assistant live stream did not function for some users

 
iOS/Android

CMC videos did not have audio after downloading through the Wyze app

 
Cloud

Some users repeatedly had to agree to the updated Privacy Policy

 
Android

App prompted for a firmware upgrade when moving from grouped bulbs to individual bulbs though they were already on latest firmware

 
Android

Some users could not input the verification code when creating a new Wyze account

 
Android

Dark video for 1-2 seconds when viewing the live stream with hardware decoder enabled

 
Camera firmware

Some Wyze Cams had trouble reading microSD cards. The eject feature addresses this problem.

 
Camera firmware

Google Assistant live stream was not stable (would disconnect unexpectedly)

 
Cloud

CMC motion events did not trigger IFTTT rules

 
Cloud

Tablets without SMS function could not download the Wyze app from Google Play

 
Cloud

Two-factor authentication failed under some circumstances

 
Android

Some users could not input the verification code when creating a new account

 
Android

Wyze Bulb prompt to upgrade firmware when already on the most recent firmware version

 
Cloud

Some users received repeated requests to accept the updated privacy policy

 
iOS/Android

CMC Event videos missing audio after download through the Wyze app

 
Cloud/Firmware

Google Assistant live stream not functioning

 
Wyze Cam Pan

Some Wyze Cam Pans did not detect motion

 
iOS

iPad can't select Saturday when setting Rule triggers

 
iOS/Android

CMC video won't zoom in when double tapped.

 
Cloud/App

Missing push notifications for existing Event videos

 
Android

Live stream lagging while using Android 7 and older devices

 
iOS/Android

Notification video time and device time are not synced

 
Firmware

The camera stops recording after losing WiFi connection

 
Cloud

Deletion failed after trying to delete a device

 
Android

Sharing event video from email shows wrong time

 
iOS/Android

List of Shared Users missing in app

 
iOS

iOS 13 can't get SSID when adding a new product

 
iOS/Android

Rule history showing timeout

 

Camera Firmware

Feedback log was oversized  
iOS

App doesn't generate log

 
 iOS/Android

Shared user didn't receive pop-up window

 
Camera firmware

Time lapse videos won't download onto the phone or tablet while on the same network.

 
iOS

iOS 13 compatibility

 
iOS/Android

App crash when entering shipping info in Shop.

 

Android 

Camera

Camera live stream not showing the time stamp with hardware decoder on.

 


Android

Issue with Start/End Time on the same day when setting up Schedule

 

Android

Android issue report missing log in the email

 
Was this article helpful?
70 out of 249 found this helpful

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.