Your Wyze Bulb turns on unexpectedly.
- Confirm your Wyze app is up to date.
- In your Wyze app, navigate to the Account tab > tap About.
- Your current app version will be listed beneath the Wyze logo.
- Compare your app version to the latest app version listed on our Release Notes & Firmware page.
- If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
- Check that your Wyze Bulb’s firmware is up to date.
- You can check this by going to the Account tab > Firmware Update.
- If there is an update available for the bulb, please move forward with updating it.
- Ensure the bulb is securely inserted into the socket.
- Confirm that the light fixture the bulb is installed in is physically turned on.
- If the affected bulb is part of a device group, please remove it from the group.
- Tap on the device group from the Home tab of the Wyze app > settings > Lights in Group > Edit > Delete the affected bulb.
- Make sure that no shared users are adjusting the bulb.
- Check your automations to ensure they are disabled. This includes Rules, Vacation Mode, Timers, and Sleep Routines.
- You can check these in the Wyze app by going to your Wyze Bulb’s settings.
- Ensure there are no automations using third-party apps such as IFTTT, Amazon Alexa, or Google Assistant.
- Check your bulb’s signal strength.
- Tap on your Wyze Bulb’s settings > Device Info > Signal Strength.
- If it has less than 3 bars, try moving the bulb closer to the router.
- Factory reset Wyze Bulb.
- Turn the light switch associated with the bulb off/on 3 times.
- Wait for the bulb to start pulsing slowly.
- Once the bulb starts pulsing, set it up like new.