Your Wyze Bulb disconnects from the Internet and Wyze app and is not responsive to voice commands or changes to your settings. You see an offline icon in the Wyze app.
Fix Wifi Issues with our Self-Service app
Diagnose and troubleshoot Wifi using our self service app, RouteThis Helps. To find out more about the app and fix problems problems with network connectivity, setup, and video quality, please click here.
- Check that the bulb is plugged in and turned on at the light socket or physical switch.
- The bulb requires a constant power source to stay connected
- If connected to a dimmer switch, make sure the dimmer switch is set to maximum to ensure the bulb is getting the power it needs.
- Turn the power off and then back on from the physical switch.
- Before performing this step, send in an app log and take note of the app log ID.
- In the Wyze app, tap on your Wyze Bulb
- Tap the settings icon > Wyze Support > Submit a log
- Choose Connectivity Issues
- Fill out the details and submit your app log. Write down the generated app log ID just in case you have to send it in to support.
If your Wyze Bulb has to be regularly set back up after falling offline, please contact us so we can help you find a solution.