1. Wyze
  2. Products
  3. Lifestyle
  4. Wyze Scale
  5. Wyze Scale Troubleshooting

My Wyze Scale screen doesn't turn on.

Avatar
Brenda

Problem:

You step on your Wyze Scale but it doesn't turn on; the screen doesn't light up.

Troubleshooting Tip:

You may need to replace the batteries.

  1. Check that the batteries are installed correctly in the back panel of the device, then step on the scale.
  2. If the screen doesn't automatically turn on, replace the batteries. Step on the scale again.
    Wyze Scale takes four AAA batteries. 

Still need help? Contact our Wizard team to continue troubleshooting.

Have more questions? Submit a request
Still need help?
Contact Us