How do I keep my Wyze account secure?

Choose a safe password

Creating a strong password is the first line of defense while you’re registering (or updating) your Wyze account. We recommend a password with a combination of uppercase and lowercase letters, numbers, and symbols. You can also use a password management tool to help use unique passwords for different websites and accounts.

When choosing a password, avoid using personal information like birthdays, first and last names, and well-known words or phrases from movies, shows, books, or music. Sequenced numbers (12345) and letters (abcde) are also easier for hackers to crack, so avoid using these as well. Change your password often, but be sure that it’s unique and not recycled.

Consider intentionally misspelling words by substituting numbers and letters with symbols to make it more complicated for a hacker to guess. For example → f0R_3x@mP1e!. Be aware that some symbols will be more difficult to enter using a smartphone.  

Enable Two-Factor Authentication (2FA)

Enabling Two-Factor Authentication (2FA) is a strong step towards securing your account with a secondary authentication token or code. Whenever you attempt to sign in to the Wyze app, 2FA is an additional barrier to protect your account. 

We use two methods for 2FA:

  • Text message (SMS): Sends a text to your phone containing the associated code.
  • Authenticator app: Pairs to your account, then continually generates codes on a short timer which act as the needed key.

For more information on 2FA and how to use it, read our article Two-Factor Authentication.

Do not share account details with others 

Never share your Wyze account credentials with anyone you do not trust completely with your account. If you do, they’ll be able to access and change your details - even your password - without your permission. 

Instead, ask your friends and family to create their own free Wyze account so you can share devices with them without compromising your login credentials. For more information on the Sharing feature, check out How to Use Sharing

Note: Wyze employees will never request your password under any circumstances.

Beware of phishing scams

Outside the app, Wyze will only contact you using the following official channels: 

  • @wyze.com
  • @support.wyzecam.com
  • @forums.wyzecam.com

If you reach out to Wyze, there will be circumstances when an employee may request information to help with your case. 

Wyze employees may ask for:

  • You to send us an email from the email address associated with your Wyze account
  • A screenshot of the in-app Device Info screen to verify IP/MAC or a photo of the sticker on the device
  • Recordings or screenshots of product pages, or sample video recordings to help troubleshoot visual and audio issues
  • Your shipping address for returns, replacements, and sending out testing units

Wyze employees will never ask for your:

  • Full credit card number (we only may ask for the last 4 digits)
  • Wyze account password
  • Social Security Number (SSN)

 

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