What is your return policy? 

No-Hassle Returns!

You can return a product purchased from wyze.com* for any reason up to 30 days from purchase. Please contact our support team to initiate a return.

  • *Only items that have been purchased directly from Wyze Labs through the Wyze Store can be returned to Wyze Labs. Items purchased through Wyze Labs’ authorized resellers and distributors must be returned in accordance with their respective returns and refunds policy.
  • You must provide your Wyze Store order number to initiate a return. For items received as a gift, you will need to provide the order number received by the purchaser. Wyze Labs is only able to issue a refund to the original payment method used by the purchaser.
  • Items must be returned with all included accessories and packaging. Please make sure that the item you are returning is repackaged with all the cords, adapters and documentation that were included when you received it.
  • If the items you decide to return were originally purchased as a bundle, you must return all of the items that you originally received in that bundle in order to be refunded the full purchase price of the bundle.
  • If you received a free item with your original purchase, you must return that free item with your returned Product(s); if you do not return a free item you received, your refund will be reduced by the prorated value of the free item.
  • Wyze Labs will provide a pre-paid return shipping label that you can use to ship your return to us. You will not be charged for the return shipping cost. However, the shipping charge associated with your original purchase will not be refunded. 

Additional details and conditions:

  • Disposable face masks and iHealth thermometers purchased from Wyze.com cannot be returned after opening. If you have any issues with these products, they may be eligible for replacement. 
  • Any undamaged items purchased from the Wyze Store can be returned to Wyze Labs within 30 days after the date of purchase, provided that you follow the return process outlined in How to submit a return. Once your return has been received and processed, Wyze Labs will issue a refund to the original payment method.
  • For items given or received as a gift, Wyze Labs is only able to issue a refund to the payment method used by the purchaser.
  • The refund will include the purchase price of the returned product and any associated sales tax. The shipping charge associated with the original purchase will not be refunded.

Holiday Return Policy

We extend the normal 30-day return window for items ordered between November 1 and December 31. Items ordered from the Wyze Store between November 1 and December 31 of the current year may be returned until January 31 of the following year for a refund, subject to the other terms of this Return Policy.

Have more questions? Submit a request
Still need help?
Contact Us