Person Detection isn't working with Cam Plus.


My Wyze Cam with Cam Plus records full videos, but people are not being detected at all. Person Detection isn't working with Cam Plus. 


  1. Make sure your Cam Plus subscription is active and current.
  2. Make sure the camera's firmware is up to date.
  3. Remove the Cam Plus subscription from that camera, then resubscribe. 
    1. Go to Account > Services > Cam Plus > Edit.
    2. Uncheck your Wyze Cam, then tap Activate.
    3. Then re-check your Wyze Cam ,and tap Activate.
  4. Reboot the device by unplugging it, and plugging it into power again.

Additional Notes:

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