My Wyze Cam with Cam Plus records CMC, but people are not being detected at all. Person Detection isn't working with Cam Plus.
- Make sure your Cam Plus subscription is active and current.
- Make sure the camera's firmware is up to date.
- Remove the Cam Plus subscription from that camera, then resubscribe.
- Go to Account > Services > Cam Plus > Edit.
- Uncheck the Wyze Cam, then tap Activate.
- Then re-check the Wyze Cam ,and tap Activate.
- Reboot the device by unplugging it, and plugging it into power again.
If Cam Plus still doesn't record anything, navigate to Account > Help & Feedback > Submit a Log. Save your ticket number, and send it along to our support team so we can look into it.
- For more tips, check out: I'm seeing a lot of false negatives and positives. What do I do?
- Send feedback videos to help us improve the algorithm with: Should we still submit videos for training Person Detection?