Articles in this section

My Wyze Sprinkler shows offline.

Problem

Your Wyze Sprinkler Controller shows as offline in the Wyze app. 

Troubleshooting:

  1. Make sure your Wyze app is up to date.
    1. Go to the Account tab > tap About.
    2. The app version will be listed beneath the Wyze logo.
    3. You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware page.
  2. Make sure the firmware for your Wyze Sprinkler Controller is up to date.
    • You can check this by going to the Account tab > Firmware Update. If there is an update available for the controller, please move forward with updating it.
  3. Check to ensure the controller’s power cable is properly connected.
  4. Verify that the Wi-Fi signal is strong and working properly where Wyze Sprinkler Controller is located.
    1. In the Wyze app, navigate to the Wyze Sprinkler page > Settings > Device Info.
    2. If there are less than 3 bars for Signal Strength, we would recommend using a Wi-Fi extender to increase the Wi-Fi signal. 
  5. If you are using a mesh Wi-Fi router, we recommend renaming the SSID of the closest access point to something unique so the controller doesn't swap between access points. 
    • You will then need to set up the controller as new to that uniquely named Wi-Fi access point.
  6. Power cycle your Wyze Sprinkler Controller.
    • Unplug the power adapter, wait a few seconds, then plug it back in.
  7. Factory reset Wyze Sprinkler Controller.
    1. Press and hold the Reset button on the back of the controller for 10 seconds until the lights start flashing yellow. 
    2. Set up Wyze Sprinkler Controller like new.
    3. Note: If you have an active subscription to Sprinkler Plus, you will need to reassign the license in the Wyze app. You can check this by going to the Account tab > Services > Sprinkler Plus.

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.