How do I cancel an alarm?

Enter your PIN on the Keypad or in the Wyze app.

You can cancel an alarm by entering the PIN on the physical Keypad or in the app. If you are contacted by Noonlight, please tell the agent your Safe Word to cancel the emergency dispatching. If you forget your PIN and Safe Word, you can still cancel the alarm with Noonlight over the phone by answering two security questions to confirm your identity.

Please notice that if law enforcement has been dispatched, it would be up to the officer’s jurisdiction to decide whether to proceed to visiting your home or cancel the patrol even if you cancel the alarm.

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