Google Assistant cannot recognize or connect to the camera

Here are some steps to try if your Google Assistant device is having trouble discovering the camera:

  • Ensure that your camera is a Wyze Cam v3, v2 or Pan. The original Wyze Cam v1 is not compatible with Google Assistant. 
  • Ensure that the Google Assistant device is compatible with the camera. It must be a: Google Nest Home Hub, or a Chromecast-enabled device capable of casting.
  • Ensure that your camera is updated to the latest firmware version (4.9.2.18+ for Wyze Cam v2 and 4.10.1.8+ for Wyze Cam Pan).
  • Ensure that you authorized the correct Wyze account to your Google Assistant account.
  • Disable and re-enable the Wyze integration.
  • Ensure that the camera is connected to WiFi by checking if you can load a live stream view of the camera in your Wyze app. If you are unable to view a live stream view of the camera in your Wyze app, see Connectivity troubleshooting here.
  • For additional troubleshooting, click here to refer to Google Support.

 

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