The Wyze app login screen is not loading.

Problem:

You tap to open the Wyze app and log in, but the screen doesn't load. It's stuck on the Wyze logo.

What this means:

The login server is unable to be reached. You may see a brief popup error stating that no internet connection has been detected. 

Troubleshooting Tips:

  1. Try to reboot your phone or tablet, to refresh your network connection.
    • To reboot your phone, turn the phone all the way off and then turn the phone back on.
  2. If the above step fails, make sure that you're on a stable internet connection. If possible, try switching between networks (WiFi to LTE or LTE to WiFi). This will help to identify whether a specific network is the cause of the problem.
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