The live stream's image quality is poor.

Problem:

Your Wyze Cam v3's live stream is blurry, grainy, tinted, or isn't showing the way you expect it to. 

Troubleshooting Tips:

  1. Refresh your Night Vision settings.
    • In the Wyze app, tap on your camera and leet the live stream completely connect.
    • Tap to cycle through the Night Vision settings AutoNVAuto.png, OnNVOn.png, and OffNVOff.png.
  2. Make sure your firmware is up to date.
    • In the Wyze app, tap Account > Firmware Upgrade. Here you will be able to see if you have the latest version, or you'll have the option to Upgrade if a new firmware version is available.

For blurry images, off-color images (purple/blue/green/etc.), fully tinted images, or partially tinted images that are unaffected by the above troubleshooting steps, take a screenshot and send it to our Wyze Wizards for additional support.

Have more questions? Submit a request