My Event Recordings have no sound.

Problem: 

Your Event Videos and Recordings are silent and have no sound / audio.

Troubleshooting Tips:

Make sure that Record Sound is turned on in your camera's settings.

  1. In the Wyze app, tap on your camera and let the live stream load.
  2. Tap on the Settings icon SettingsGear__1_.png , then tap Advanced Settings.
  3. If the Record sound option is toggled onToggleOn__1_.png , tap to toggle off ToggleOff.png then back on ToggleOn__1_.png.
  4. If the Record sound option is toggled off ToggleOff.png, toggle the switch onToggleOn__1_.png.
  5. If there is still no sound on the recordings, factory reset the camera and set up the camera again.
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