My vacuum's wheels are not touching the ground.

Problem:

Wyze Robot Vacuum gives an error that the wheels are not touching the ground, or to make sure the vacuum is flat on the floor. 

Troubleshooting Tip:

Make sure all packaging, plastic and tape have been removed from the vacuum, which could lift the vacuum or get caught up in the wheels or brushes.

If the issue continues, and your vacuum continues to show the same error, reach out to our support team for additional help.

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