My vacuum won't return to the charging station.

Problem:

Wyze Robot Vacuum does not return to the charging station. It either doesn't move at all, or gets lost along the way.

Possible Causes:

  • The vacuum can’t find the charging station, which can happen if it’s been moved.

  • The vacuum has been moved to a different floor.
  • There may be obstacles around the charging station that are blocking the signal to the vacuum.

  • The charging station is slightly higher or lower than the vacuum, like on a thicker carpet or uneven ground.

Troubleshooting Tips:

  • If you've moved the vacuum to a different area or floor, return it to the charging station and reset the map. Tap the Settings gear > Reset Map > Reset Map.
  • Clear any obstacles on or around the charging station.

  • Connect Wyze Robot Vacuum to the charging station, then start cleaning from there.

  • Once an area is clean, press the Home button on the vacuum to manually return it to the charging station.

  • Make sure the charging station is on the same level and flooring as the vacuum.

Have more questions? Submit a request