My vacuum is ignoring the virtual walls I created.

We are investigating this issue. Please submit a log.

Problem: You've created a virtual wall, which is supposed to be a barrier the vacuum avoids. Wyze Robot Vacuum goes beyond the virtual wall anyways.

We are still working on a solution to this issue. To help our engineers investigate what's going on, please send us a log from the Wyze app.

To submit a log:

  1. In the Wyze app, tap on your Wyze Robot Vacuum.
  2. Tap on the Settings gear.
  3. Scroll down and tap Submit a Log.
  4. Select Incorrect cleaning area as your issue category
  5. Add details to your log, then tap Submit.
  6. On the last screen, find your Log ID and save it.
    • This is important. The Log ID comes in handy for our support team and engineers to locate your device's specific logs when troubleshooting.
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