My Wyze Bulb Color won't turn on.

Problem

Your Wyze Bulb Color doesn't light up in a light socket, and doesn't appear to be powered.

Troubleshooting Steps:

  1. Make sure the light switch is turned on. 
  2. Check if the bulb is in a light socket with a dimmer switch. It might be on the wall, or on the power cord that runs to the light. 
    dimmer_switch_2.jpg
  3. If it is on a dimmer switch and you cannot move it to a different socket, try these steps:
    • Set the dimmer switch to its highest setting and see if the bulb turns on.
    • If it turns on, use the Wyze app to adjust the bulb brightness. Note: Wyze Bulb Color should only be dimmed using the Wyze app (or voice commands).
  4. If the issue persists, test the bulb in a different socket. Make sure it doesn't have a dimmer switch and is switched on.
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