My Wyze Watch fails to connect to the Wyze app.

Problem

When you tap to load your Wyze Watch in the app, you see a "Connection failed" error. 

Troubleshooting Tips:

  1. Make sure the watch is charged and turned on.
    • If your Wyze Watch isn't charged, fully charge it and make sure it's on and the screen lights up.
  2. Make sure your watch is near your phone.
  3. Check if you another phone connected to the watch.
    • If you have another phone with the same Wyze account connected to the Watch, you won't be able to connect with a different phone.
    • On the connected phone, back out to the Home screen of the Wyze app, or turn off Bluetooth to disconnect. Then try again on your preferred phone.
  4. Restart and reestablish your connections:
    1. Turn off Bluetooth on your phone.
    2. Quit the Wyze app, and restart your phone.
    3. Restart your Wyze Watch by pressing and holding the Home button, then tapping Restart on the watch screen.
    4. Turn on Bluetooth on your phone.
    5. Try to connect again.

If connection continues to fail, please submit a log so that our engineering team can investigate. Be sure to include the error code shown in the app (ex. Connection failed (24)).

To submit a log:

  1. In the Wyze app, tap on your Wyze Watch.
  2. Tap on the ... three dots menu.
  3. Tap Report an Issue > Connectivity / Syncing issues.
  4. Add details to your log, then tap Submit.
  5. On the last screen, find your Log ID and save it.
    • This is important. The Log ID comes in handy for our support team and engineers to locate your device's specific logs when troubleshooting.
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