My Wyze Watch keeps disconnecting from the Wyze app.

Problem

Your Wyze Watch connects to the Wyze app, but it disconnects often. 

Troubleshooting Tips:

  1. Make sure the watch is charged and turned on.
    • If your Wyze Watch isn't charged, fully charge it and make sure it's on and the screen lights up.
  2. Make sure your watch is near your phone.
  3. Keep your Wyze app running in the background. Do not force close the app when not in use.
    • On iOS: Set Location Services for the Wyze app to Always.
      • Tap on the Settings app, scroll and tap Wyze > Location > Always.
    • On Android: Turn on "running in the background" permissions on your device.
  4. Restart and reestablish your connections:
    1. Turn off Bluetooth on your phone.
    2. Quit the Wyze app, and restart your phone.
    3. Restart your Wyze Watch by pressing and holding the Home button, then tapping Restart on the watch screen.
    4. Turn on Bluetooth on your phone.

If connection continues to drop, please submit a log so that our engineering team can investigate. Be sure to include the error code shown in the app (ex. Connection failed (24)).

To submit a log:

  1. In the Wyze app, tap on your Wyze Watch.
  2. Tap on the ... three dots menu.
  3. Tap Report an Issue > Connectivity / Syncing issues.
  4. Add details to your log, then tap Submit.
  5. On the last screen, find your Log ID and save it.
    • This is important. The Log ID comes in handy for our support team and engineers to locate your device's specific logs when troubleshooting.
Have more questions? Submit a request