Problem
Your Wyze Watch screen appears blurred, or some of the icons aren't displaying properly.
Troubleshooting
The troubleshooting for this issue depends on if it's a software issue or a hardware issue. Look at your screen to tell what specifically is blurry:
- Specific icons are distorted. This is likely a software issue.
- Restart your watch. Press and hold the Home button on your watch, then tap Restart.
- Update your firmware.
- In the Wyze app, tap on your Wyze Watch.
- Tap on the ... three dots menu.
- Tap Firmware Version. If you see the option, tap Update.
- Factory reset your Wyze Watch.
- Before performing this step, please submit an app log and take note of the app log ID, just in case you have to contact support.
- Press the Home button on the side of the watch to wake it up.
- Swipe up on the screen and tap the Settings gear.
- Scroll up and tap Reset > Reset.
- The entire screen or a specific area is distorted. This is likely a hardware issue.
- Swipe around on the watch screen to confirm that the issue persists.
- Submit a log from the Wyze app, then contact our support team for more help.
To submit a log:
- In the Wyze app, tap on your Wyze Watch.
- Tap on the ... three dots menu.
- Tap Report an Issue > Watch Hardware.
- Add details to your log, then tap Submit.
- On the last screen, find your Log ID and save it.
- This is important. The Log ID comes in handy for our support team and engineers to locate your device's specific logs when troubleshooting.