Pairing fails during Wyze Watch setup.

Problem

You're trying to set up your Wyze Watch, but the pairing step fails. You're either not prompted to bind/pair your device at all, or you see a "Fail" screen when you try. 

Troubleshooting Steps:

Before troubleshooting, check that your Wyze Watch isn't paired with another account. Wyze Watch can only be paired to one Wyze account at a time.

  • If you are not prompted to pair at all:
    1. Cancel the pairing.
    2. Quit the Wyze app.
    3. Turn off Bluetooth on your phone.
    4. Restart your Wyze Watch.
      1. Wake up your watch and swipe up across the screen.
      2. Swipe up and tap Restart, then Restart.
    5. Turn on Bluetooth on your phone.
    6. Try to set up your Wyze Watch again in the Wyze app.
  • If you are prompted to pair your device, but it fails.
    • Check that you're on a stable 2.4GHz network connection and try again.

If connection continues to drop, please submit a log so that our engineering team can investigate. Be sure to include any error code shown in the app.

To submit a log:

  1. In the Wyze app, tap on your Wyze Watch.
  2. Tap on the ... three dots menu.
  3. Tap Report an Issue > Pairing issue.
  4. Add details to your log, then tap Submit.
  5. On the last screen, find your Log ID and save it.
    • This is important. The Log ID comes in handy for our support team and engineers to locate your device's specific logs when troubleshooting.
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