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My Wyze Watch fails to sync with the app.

Brenda
Updated

Problem

When you tap to load your Wyze Watch in the Wyze app, it fails to load and sync your data.

Troubleshooting Tips:

  1. Make sure Bluetooth is enabled and connected on your phone.
  2. If Bluetooth is connected, reset the connection.
    1. Quit the Wyze app.
    2. Turn off Bluetooth on your phone.
    3. Restart your Wyze Watch.
      1. Wake up your watch and swipe up across the screen.
      2. Swipe up and tap Restart, then Restart.
    4. Turn on Bluetooth on your phone.
    5. Tap to open the watch in the app again to see if it syncs.

If syncing continues to fail, please submit a log so that our engineering team can investigate. Be sure to include any error code shown in the app.

To submit a log:

  1. In the Wyze app, tap on your Wyze Watch.
  2. Tap on the ... three dots menu.
  3. Tap Report an Issue > Connectivity/Syncing issues.
  4. Add details to your log, then tap Submit.
  5. On the last screen, find your Log ID and save it.
    • This is important. The Log ID comes in handy for our support team and engineers to locate your device's specific logs when troubleshooting.

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