My keypad doesn't turn on or light up at all.

Problem

Your Wyze Sense Keypad lights behind Home, Disarmed, and Away aren't flashing. You've removed the plastic battery slip, but the keypad doesn't appear to be powered at all.

Troubleshooting

  1. Check again the status light turns on. 
    • Press the reset button to test if the Home button flashes white.
    • Press any of the mode buttons (Disarmed, etc.) to test if that button flashes white.
  2. Remove and reinsert the batteries.
    1. Open the battery compartment on the back of the keypad.
    2. Remove the batteries, then put them back in.
    3. Press the reset button to check if the light flashes.
  3. Replace the batteries, then press the button again.
    • Wyze Sense Keypad takes two (2) AA batteries.

If the issue persists with new batteries, please reach out to our support team for more help. 

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