My Wyze thermostat firmware won’t update.

Presents as: When trying to update your Wyze thermostat you see a “Firmware Upgrade Failed” error message. 

Troubleshooting:

1. Wait about 10 minutes before attempting to update the firmware again. 
2. Make sure your app is up to date.
• Navigate to the Account tab.
• Tap About at the bottom.
• The app version is listed under the Wyze logo.
• You’ll want to compare your current version to what we have listed, here. 
• If your app is not up to date, please navigate to your app store, search for the Wyze app, and update your app. Then try again.
3. Reboot your router to refresh the WiFi connection.
4. Perform a factory reset, and then set it up again.
• To factory reset, press and hold the control wheel for 10 seconds.