Presents as: The Wyze Buds Pro keeps disconnecting from Bluetooth; will not reconnect to Bluetooth
Troubleshooting
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Confirm the Wyze app is up to date.
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Confirm the Wyze Buds Pro Firmware is up to date.
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Make sure the Wyze app has permission to access your device Bluetooth.
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Turn Bluetooth off and then turn it back on.
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Confirm the Buds Pro is near the Bluetooth device.
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Make sure the Buds Pro is charged.
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Wired Charging: recommended charge time is at least 2 hours.
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Charging times using a wireless charging pad will differ depending on the pad used, but the charge time should not vary too much.
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Please power cycle the mobile device(power it off and then back on).
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Note: If you are on a phone call, this will disconnect the call. Collect the customer's email address and move to email before suggesting this step.
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Try a factory reset, and set them back up in the Wyze app.
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With the Buds in the case, Press and Hold the button for 20 seconds
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If none of the above steps have worked, please submit an app log
In the Wyze app, tap Account > Wyze Support > Submit a log
Select the product family.
Have the customer fill out the form accordingly.
Confirm send log files is checked off
Tap submit