Not connecting to Bluetooth

Presents as: The Wyze Buds Pro keeps disconnecting from Bluetooth; will not reconnect to Bluetooth 

 

Troubleshooting

  • Confirm the Wyze app is up to date.

  • Confirm the Wyze Buds Pro Firmware is up to date.

  • Make sure the Wyze app has permission to access your device Bluetooth.

  • Turn Bluetooth off and then turn it back on.

  • Confirm the Buds Pro is near the Bluetooth device.

  • Make sure the Buds Pro is charged. 

    • Wired Charging: recommended charge time is at least 2 hours. 

    • Charging times using a wireless charging pad will differ depending on the pad used, but the charge time should not vary too much. 

  • Please power cycle the mobile device(power it off and then back on).

    • Note: If you are on a phone call, this will disconnect the call. Collect the customer's email address and move to email before suggesting this step. 

  • Try a factory reset, and set them back up in the Wyze app.

    • With the Buds in the case, Press and Hold the button for 20 seconds

     

If none of the above steps have worked, please submit an app log

In the Wyze app, tap Account > Wyze Support > Submit a log

Select the product family.

Have the customer fill out the form accordingly.

Confirm send log files is checked off

Tap submit

 

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