Audio is distorted or cutting in and out when using Wyze Buds.
- Make sure your Wyze app is up to date.
- Make sure your Wyze Buds firmware is up to date.
- Check that BluetoothⓇ is turned on on your phone.
- Turn off Bluetooth, then turn it back on.
- Make sure your Wyze Buds are close to your Bluetooth-enabled phone.
- Submit a log to our engineers:
- In the Wyze app, tap on your Wyze Buds > Settings > Wyze Support > Submit a log.
- Factory reset your Wyze Buds, then set them up again in the Wyze app.
- With the buds in the case, press and hold the reset button for 20 seconds.
This article is about Wyze Buds.