My Wyze Buds have poor audio quality.

Problem:

Audio is distorted or cutting in and out when using Wyze Buds.

Troubleshooting:

1. Make sure your Wyze app is up to date.
2. Make sure your Wyze Buds firmware is up to date.
3. Check that BluetoothⓇ is turned on on your phone.
   • Turn off Bluetooth, then turn it back on.
   • Make sure your Wyze Buds are close to your Bluetooth-enabled phone.
4. Submit a log to our engineers:
   • In the Wyze app, tap on your Wyze Buds > Settings > Wyze Support > Submit a log.
5. Factory reset your Wyze Buds, then set them up again in the Wyze app.
   • With the buds in the case, press and hold the reset button for 20 seconds.