My Wyze Buds have poor audio quality.

Problem:

Audio is distorted or cutting in and out when using Wyze Buds.

Troubleshooting Tips:

1. Make sure your Wyze app is up to date.

2. Make sure your Wyze Buds firmware is up to date.

3. Check that Bluetooth is turned on on your phone.

   • Turn off Bluetooth, then turn it back on.

4. Make sure your Wyze Buds are close to your Bluetooth-enabled phone.

5. Submit a log to our engineers:

   • In the Wyze app, tap Account > Wyze Support > Submit a log > Wyze Buds.

6. Factory reset your Wyze Buds, then set them up again in the Wyze app.
   • With the buds in the case, press and hold the reset button for 20 seconds.