My Wyze Buds have poor audio quality during Zoom or app calls.

Problem:

Audio is distorted or cutting in and out when using Wyze Buds during Zoom or app calls on a computer.

Troubleshooting Tips:

This is a known bug with Zoom and many audio/video chat apps that occurs with many brands of earbuds and headphones. This includes Wyze Buds and Wyze Headphones.

  • If you experience issues while using other apps on your computer:

    • Confirm you are using Windows 10+ or Mac OS X+.

    • Confirm the computer's Bluetooth setting is connected to the headphones.

    • Confirm that you have chosen the earbuds as the output microphone instead of the computer's built-in microphone.

  • Submit a log to our engineers:

    • In the Wyze app, tap Account > Wyze Support > Submit a log > Wyze Buds

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