My camera is showing offline in the app.

Problem:

In the Wyze app, there is a cloud symbol with a line through it next to your camera. You are unable to access the Live stream and unable to change any settings.

Troubleshooting:

  • Try power cycling your camera by unplugging for about 30 seconds and plugging it back in. 
  • Reboot your router.
  • Try a factory reset, and attempt set up as a new device:
    • Remove the SD card if there is one inserted. Hold down the setup button until the status light turns solid red. Once the status light begins flashing red, you may attempt to set up again.
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