I'm away and my camera's live stream fails to load.

Problem

You're away from home and away from your Wyze Cam v3. When loading the live stream in the Wyze app, it fails to load.

Troubleshooting

We recommend being physically present with the camera when troubleshooting for the best results. *None of the troubleshooting tips on this page should be treated as a guaranteed fix for any trouble the camera may experience while you're away.

  • If your phone or tablet has Battery Saver settings enabled, please turn them off or add the Wyze app as an exception, and test the connection again.
  • If the connection still fails, try rebooting your phone or tablet, then clearing the Wyze app’s cache.
  • Failing both of the previous troubleshooting methods, try restarting the camera by going to the camera’s settings and pressing “Restart Device”.
  • Some (not all) ISPs have the ability to reboot your modem remotely. If they're able to, doing so will give your Wyze Cams a chance to reconnect when the WiFi comes back online. Just like the rest of the troubleshooting on this page, this isn't a guaranteed solution, however.
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