I'm away and my camera's live stream fails to load.

Problem:

You're away from home and away from your cameras. When loading the live stream in the Wyze app, it fails to load.

Troubleshooting Tips:

We recommend being physically present with the camera when troubleshooting for the best results. *None of the troubleshooting tips on this page should be treated as a guaranteed fix for any trouble the camera may experience while you're away.

  • If your phone or tablet has Battery Saver settings enabled, please turn them off or add the Wyze app as an exception, and test the connection again.
  • If the connection still fails, try rebooting your phone or tablet, then clearing the Wyze app’s cache.
  • Failing both of the previous troubleshooting methods, try restarting the camera by going to the camera’s settings and pressing “Restart Device”.
  • Some (not all) ISPs have the ability to reboot your modem remotely. If they're able to, doing so will give your Wyze Cams a chance to reconnect when the WiFi comes back online. Just like the rest of the troubleshooting on this page, this isn't a guaranteed solution, however.
Have more questions? Submit a request