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My Wyze Cam is not turning on when connected to power.

Problem

Your Wyze Cam is plugged into power but it is not turning on. The status light doesn't light up and there are no voice prompts during setup. 

Wyze Cam v2 power.png

Troubleshooting

  • Make sure you are using the cord and adapter that came with your Wyze Cam.
    • If you’re able to, try switching out the cord and/or adapter to see if the camera powers on.
    • The power cable and/or adapter may be defective.
  • Try plugging your camera into a different power outlet.
    • The power outlet may not have power.

If plugging your Wyze Cam into a different outlet or switching to a different cord/adapter doesn't help, your camera may need to be replaced. Reach out to support for more help! 

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