Audio and video are out of synce

Presents as: The audio does not match the speed of your event videos. 

 

Troubleshooting:

  • Make sure your Wyze app firmware is up to date.
    • Navigate to the Account tab
    • Scroll to the bottom and tap About
    • The app version will be listed below the Wyze logo. 
    • You'll want to compare your app version to the most updated version listed, here
    • If your Wyze app is not up to date, please go to your app store and update the app. 
  • Make sure your camera firmware is up to date.
    • Navigate to the Account tab
    • Tap Firmware Update
    • Continue to update your camera if it is not updated already.
  • Force close your Wyze app.
  • Power cycle your Wyze cam.
    • Unplug from power for about 30 seconds.
  • Factory reset your camera and set it up as a new device.
    • To factory reset, remove the SD card if you have one inserted.
    • Press and hold the setup button until the status light turns to a SOLID YELLOW. 
    • Release the button, and begin the setup process.
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