My Wyze Light Strip(Pro) Won’t Power ON.

Problem: Light strip does not light up when turning the power ON.

 

Troubleshooting:

  • Make sure the light strip firmware is up to date. 
    • Navigate to the Account tab. Tap on Firmware Update.
    • If your light strip says it needs a firmware update, please attempt to do so. 
  • Next, try plugging the strip into a different power outlet. 

 

If the above troubleshooting does not resolve the issue, please contact support so we may further assist you. 

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