The Wyze Strip Pro sections are not displaying the correct color(s).

Problem: You set a color pattern in the app, but the colors are not lit up correctly on the sections of the Light Strip Pro. 

Example: The color pattern is supposed to be red, blue, red, blue, red, blue, but it shows as red, blue, red, green, red, green.

 

Troubleshooting:

  • Update your Wyze app in the app store.
  • Make sure your Wyze Strip Firmware is up to date.
    • Navigate to the Account tab. Tap Firmware Update. If you see the option to update your Wyze Strip, go ahead with that step. 
  • Force close your Wyze app.
  • Sign out of the app and sign back in.
  • Power cycle your Wyze Strip, by unplugging it and plugging it back in after about 30 seconds.
  • Perform a factory reset. 
    • Before performing this step, please send us an app log and take note of the ID it generates for you. Doing the factory reset before sending a log can delete helpful information that could identify what is causing the issue. 
      • In the Wyze app, tap on the Wyze Strip (pro).
      • Tap the settings icon.
      • Tap Wyze Support > Submit a log
      • Choose the Wyze Light Strip (pro) > Lighting Issues 
    • To perform a factory reset, press and hold the side button on the controller for 7+ seconds until the strip starts pulsing.
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