Problem: No matter how deep the probe is submerged into water, it does not detect water.
- Make sure your Wyze app firmware is up to date.
- Navigate to the Account tab > tap About.
- The app version will be listed beneath the Wyze Logo.
- You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware Page.
- Navigate to the Account tab > Firmware Update
- If there is an update available for the hub, please move forward with installing it.
- If your sense hub is offline, please refer to the troubleshooting steps here.