My Wyze Leak Sensor/Leak Sensor Probe isn’t detecting water.

Problem: No matter how deep the probe is submerged into water, it does not detect water.

 

Troubleshooting:

  1. Make sure your Wyze app firmware is up to date.
    • Navigate to the Account tab > tap About.
    • The app version will be listed beneath the Wyze Logo.
    • You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware Page.
  2. Ensure your Wyze hub firmware is up to date.
    • Navigate to the Account tab > Firmware Update
    • If there is an update available for the hub, please move forward with installing it. 
  3. Make sure your sense hub is online.
    • If your sense hub is offline, please refer to the troubleshooting steps here.
  4. Unplug your leak sensor probe for about 30 seconds, and plug it back in.
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