Setup Troubleshooting for the Wyze Leak Sensor & Leak Sensor Probe

  1. Make sure you are following the steps in the setup guide, here.
  2. Make sure your Wyze app firmware is up to date.
    • Navigate to the Account tab > tap About.
    • The app version will be listed beneath the Wyze Logo.
    • You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware Page.
  3. Make sure your sense hub is online.
    • If your sense hub is offline, please refer to troubleshooting steps here.  
  4. Ensure the device you’re using to connect the sensor is connected to a 2.4 GHz WiFi network.
    • Wyze products are not compatible on 5GHz WiFi networks. 
  5. Try rebooting your WiFi router.
  6. Perform a factory reset and attempt setting up again.
    • To perform a factory reset press and hold the button on the side of the sensor for 10 seconds. 

 

Note: For the leak sensor probe, you can also try unplugging it for about 30 seconds and then plug it back in. 

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