Wyze Scale S isn't connecting to the app, pairing fails.

Problem:

Wyze Scale S isn't pairing during setup. Searching for your scale fails.

Troubleshooting

Check your Bluetooth connection.

Wyze Scale uses a Bluetooth connection only, not Wi-Fi. If you're having connection issues, follow these steps:

  1. Force close the Wyze app, then re-open it.
  2. Turn off your Bluetooth connection, then turn it back on.
  3. Navigate to Wyze Scale S in the app.
  4. Step on the scale to activate it. If Connected displays, you're all set.

If you're still having issues, contact the Wizards team so we can check your hardware.

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