AWS Outage and Severe Weather Impact

12/16/2021 09:25 AM PT - Super Typhoon Rai has made landfall in the Philippines causing widespread power and internet outages for a large number of Wyze Wizard customer support agents. We are encouraging our Philippines-based teams to stay home and stay safe, which is leading to reduced Customer Support staffing. As a result, our wait times for calls and chat are higher than normal, we appreciate your patience.


Due to the Amazon Web Services (AWS) outage on 12/15/2021, Wyze is still experiencing service interruption for several devices, including: Wyze Doorbell, Wyze Light Strip, Wyze Switch, and Wyze Thermostat. We encourage customers who are still having issues with these devices, please follow these instructions:

  1. Delete the device from the Wyze app.
  2. Turn off the device and power it back on. If possible, unplug and replug the device.
  3. Start the setup process again for your device and follow in-app instructions.



Have more questions? Submit a request